NHS
Patient Care Coordinator
This job is now closed
Job Description
- Req#: C9289-SC-50?language=en&page=169&sort=publicationDateDesc
- GCSE English and Maths or equivalent
- Excellent standard of spoken and written English
- Recognised qualification in Customer Care NVQ Level 3 or relevant Experience
- Experience of working with the general public in a customer facing or administrative rolee
- Accurate computer data entry skills
- Clerical/Reception/Organisational administration experience
- Experience of working as part of a team
- Previous experience of working within a health care setting and using NHS information/ERP systems
- Experience of working in Sexual Health and HIV
- Excellent telephone skills
- Excellent keyboard and IT skills including use of Outlook, Word and Excel
- Excellent communication and interpersonal skills
- To be able to manage difficult situations
- Able to prioritise workload
- Worked previous in an NHS outpatient area or an equivalent NHS setting such as Primary Care
- Able to be confident and professional when dealing with patients behaviour
- Familiar with NHS computer appointment and booking systems
- Experience of working with patients in an NHS setting
- To be able to work on own initiative and within a team
- Willingness to work flexibly within a team
- Ability to work under pressure and to a schedule
- Non-judgemental attitude
- Punctual and committed
- GCSE English and Maths or equivalent
- Excellent standard of spoken and written English
- Recognised qualification in Customer Care NVQ Level 3 or relevant Experience
- Experience of working with the general public in a customer facing or administrative rolee
- Accurate computer data entry skills
- Clerical/Reception/Organisational administration experience
- Experience of working as part of a team
- Previous experience of working within a health care setting and using NHS information/ERP systems
- Experience of working in Sexual Health and HIV
- Excellent telephone skills
- Excellent keyboard and IT skills including use of Outlook, Word and Excel
- Excellent communication and interpersonal skills
- To be able to manage difficult situations
- Able to prioritise workload
- Worked previous in an NHS outpatient area or an equivalent NHS setting such as Primary Care
- Able to be confident and professional when dealing with patients behaviour
- Familiar with NHS computer appointment and booking systems
- Experience of working with patients in an NHS setting
- To be able to work on own initiative and within a team
- Willingness to work flexibly within a team
- Ability to work under pressure and to a schedule
- Non-judgemental attitude
- Punctual and committed
Job summary
Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for sexual health and HIV patients wanting appointments with and under the care of West Middlesex Hospital and Sexual Health Hounslow, maintaining a welcoming and pleasant environment for patients at all times.
They will ensure that all patient data is entered into the GUM/HIV EPR in a timely and accurate manner.
This role will include close liaison with the multidisciplinary team of Medical staff, Health Advisers, as well as other Trust wards and departments to ensure continuity of patient care.
Main duties of the job
To receive all patients and other visitors into the department in a professional, polite and friendly manner.
To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
When on reception, update pt. DNA's and attend patients using Cerner, and Lilie EPR systems.
To enter all new patients' full details accurately onto appropriate systems.
To be responsible for maintaining accurate patients' demographic detail and report any duplicate patient registrations to the Senior Patient Care Coordinator.
To ensure that all indicators are correctly inputted regarding consent of letters.
To manage all calls efficiently and professionally within the identified performance standards.
To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate.
To work a flexible rota system for the Service, including late clinics and the occasional Saturday clinic and providing clerical support to outreach clinics.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Details
Date posted
22 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,176 to £30,225 a year per annum incl. HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
289-SC-50
Job locations
Cross Site - Isleworth, Hounslow & Feltham Clinics
Twickenham House
Isleworth
TW7 6AF
Job descriptionJob description
Job responsibilities
To receive all patients and other visitors into the department in a professional, polite and friendly manner.
To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
When on reception, update pt. DNAs and attend patients using Cerner, and Lilie EPR systems.
To enter all new patients full details accurately onto appropriate systems.
To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the Senior Patient Care Coordinator.
To ensure that all indicators are correctly inputted regarding consent of letters.
To manage all calls efficiently and professionally within the identified performance standards.
To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate.
To work a flexible rota system for the Service, including late clinics and the occasional Saturday clinic and providing clerical support to outreach clinics.
To accurately process all new HIV patients onto Cerner under a medical number.
To effectively diffuse difficult situations with patients and refer to the Sexual Health Hounslow Charge Nurse.
Please see attached job description and person specification to this advert for further details.
Job responsibilities
To receive all patients and other visitors into the department in a professional, polite and friendly manner.
To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
When on reception, update pt. DNAs and attend patients using Cerner, and Lilie EPR systems.
To enter all new patients full details accurately onto appropriate systems.
To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the Senior Patient Care Coordinator.
To ensure that all indicators are correctly inputted regarding consent of letters.
To manage all calls efficiently and professionally within the identified performance standards.
To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate.
To work a flexible rota system for the Service, including late clinics and the occasional Saturday clinic and providing clerical support to outreach clinics.
To accurately process all new HIV patients onto Cerner under a medical number.
To effectively diffuse difficult situations with patients and refer to the Sexual Health Hounslow Charge Nurse.
Please see attached job description and person specification to this advert for further details.
Person SpecificationPerson Specification
Education and qualifications
Essential
Experience
Essential
Desirable
Skills and knowledge
Essential
Desirable
Personal qualities
Essential
Education and qualifications
Essential
Experience
Essential
Desirable
Skills and knowledge
Essential
Desirable
Personal qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Cross Site - Isleworth, Hounslow & Feltham Clinics
Twickenham House
Isleworth
TW7 6AF
Employer's website
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Cross Site - Isleworth, Hounslow & Feltham Clinics
Twickenham House
Isleworth
TW7 6AF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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