NHS
Patient Care Coordinator
This job is now closed
Job Description
- Req#: C9289-SC-2144?language=en&page=1219&sort=publicationDateDesc
- To receive all patients and other visitors into the department in a professional, polite and friendly manner.
- To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
- When on reception, update pt. DNAs and attend patients using Cerner, and Lilie EPR systems.
- To enter all new patients full details accurately onto appropriate systems
- To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the SSC Support services manager.
- To ensure that all indicators are correctly inputted re consent of letters
- To manage all calls efficiently and professionally within the identified performance standards.
- To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate
- To accurately process all new HIV patients onto Cerner under a medical number.
- To effectively diffuse difficult situations with patients and refer to the SSC charge nurse.
- To maintain the appointment system using the Cerner scheduling system and to make appointments or reschedule them for patients in person, by telephone and letter.
- To arrange and book any additional services that may be required by patients attended the clinic e.g. transport or interpreting services.
- To maintain patient confidentiality at all times, keeping patients information private and only allowing access to it by authorised staff.
- To receive and register new emergency patients, when authorised, who attend walk in clinics.
- Responsible for ensuring that all clinics are encountered, and outcomes are recorded.
- To utilise and manage the patient appointment reminder SMS system
- To take part in audits of outpatient activity as required.
- To work a flexible rota system for the Service, including late clinics and providing clerical support to outreach clinics
- Where appropriate to enter any other relevant data on to the computer system ie. coding.
- Undertake other administration and reception duties at the discretion of the Clinic Manager.
- Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups.
- Paper documentation to be scanned a daily basis to EPR.
- To promote quality initiatives such as Friends and Family and support departmental research and patient surveys
- To receive all patients and other visitors into the department in a professional, polite and friendly manner.
- To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
- When on reception, update pt. DNAs and attend patients using Cerner, and Lilie EPR systems.
- To enter all new patients full details accurately onto appropriate systems
- To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the SSC Support services manager.
- To ensure that all indicators are correctly inputted re consent of letters
- To manage all calls efficiently and professionally within the identified performance standards.
- To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate
- To accurately process all new HIV patients onto Cerner under a medical number.
- To effectively diffuse difficult situations with patients and refer to the SSC charge nurse.
- To maintain the appointment system using the Cerner scheduling system and to make appointments or reschedule them for patients in person, by telephone and letter.
- To arrange and book any additional services that may be required by patients attended the clinic e.g. transport or interpreting services.
- To maintain patient confidentiality at all times, keeping patients information private and only allowing access to it by authorised staff.
- To receive and register new emergency patients, when authorised, who attend walk in clinics.
- Responsible for ensuring that all clinics are encountered, and outcomes are recorded.
- To utilise and manage the patient appointment reminder SMS system
- To take part in audits of outpatient activity as required.
- To work a flexible rota system for the Service, including late clinics and providing clerical support to outreach clinics
- Where appropriate to enter any other relevant data on to the computer system ie. coding.
- Undertake other administration and reception duties at the discretion of the Clinic Manager.
- Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups.
- Paper documentation to be scanned a daily basis to EPR.
- To promote quality initiatives such as Friends and Family and support departmental research and patient surveys
- Experience of working with the general public in a customer facing or administrative role
- Accurate computer data entry skills
- Clerical/ reception/ Organisational administration experience
- Experience of working as part of a team
- Previous experience of working within a health care setting and using NHS information/ EPR systems
- Experience of working in Sexual Health/ HIV
- Excellent standard of spoken and written English
- Recognised qualification in Customer Care NVQ level 3 or relevant experience
- Excellent telephone skills
- Excellent keyboard and IT skills including use of Outlook, Word and Excel
- Excellent communication and interpersonal skills
- To be able to manage difficult situations
- Able to prioritize workload
- Worked previously in an NHS outpatient area or an equivalent NHS setting such as Primary care
- Able to be confident and professional when dealing with patients behaviour
- Familiar with NHS computer appointment and booking systems
- Experience of working with patients in an NHS setting
- Experience of working with the general public in a customer facing or administrative role
- Accurate computer data entry skills
- Clerical/ reception/ Organisational administration experience
- Experience of working as part of a team
- Previous experience of working within a health care setting and using NHS information/ EPR systems
- Experience of working in Sexual Health/ HIV
- Excellent standard of spoken and written English
- Recognised qualification in Customer Care NVQ level 3 or relevant experience
- Excellent telephone skills
- Excellent keyboard and IT skills including use of Outlook, Word and Excel
- Excellent communication and interpersonal skills
- To be able to manage difficult situations
- Able to prioritize workload
- Worked previously in an NHS outpatient area or an equivalent NHS setting such as Primary care
- Able to be confident and professional when dealing with patients behaviour
- Familiar with NHS computer appointment and booking systems
- Experience of working with patients in an NHS setting
Job summary
This is an exciting opportunity to become a Patient Care Coordinator, providing a fully comprehensive administration service to the high performing Sexual health team.
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
The post holder will also be responsible for effectively working within a multi-disciplinary team, accurately inputting data, attention to detail is paramount in this post. Previous experience in administration is essential to this post.
Main duties of the job
Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for sexual health and HIV patients wanting appointments with and under the care of St Stephen's Centre and Gazzard Day unit, maintaining a welcoming and pleasant environment for patients at all times.
They will ensure that all patient data is entered into the GUM/HIV EPR in a timely and accurate manner.
This role will include close liaison with the multidisciplinary team of Medical staff, Health Advisers, as well as other Trust wards and departments to ensure continuity of patient care.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
We have nearly 7,000 members of staff that arePROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Date posted
01 May 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,948 to £29,468 a year per annum incl. HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
289-SC-2144
Job locations
Chelsea and Westminster Hospital
St Stephens Centre, 369 Fulham Road
London
SW10 9NH
Job descriptionJob description
Job responsibilities
Please see attached job description and person specification to this advert for further details.
Job responsibilities
Please see attached job description and person specification to this advert for further details.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Education and Qualifications
Essential
Skills and Knowledge
Essential
Desirable
Experience
Essential
Desirable
Education and Qualifications
Essential
Skills and Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital
St Stephens Centre, 369 Fulham Road
London
SW10 9NH
Employer's website
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital
St Stephens Centre, 369 Fulham Road
London
SW10 9NH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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