Job Description

Position: Patient Care Coordinator

Dept: Patient FlowPosting ID: 2024-38258

Role Level: Nursing Non-Union (NN11-$52.61-$63.90)

Status: Temporary Part Time (12 months)

Site: Credit Valley Hospital

Shift: Monday-Sunday (Nights,1900-0700); Weekends & Stat Holidays (Days, 0700-1900)

Posted: July 12, 2024

Internal Deadline: July 19, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Position Summary:

The Patient Care Coordinator (PCC) will work within a fast-paced environment as a reliable, collaborative interdisciplinary team member and is a subject matter expert in flow, access and capacity. The PCC is a key point of contact overnight, and weekends, including statutory holidays.

The primary role of the Patient Care Coordinator is to facilitate and enhance patient flow organizationally and to mobilize teams to achieve throughput, while striving to provide an exceptional experience for patients, families and staff. The PCC understands the demand and capacity challenges of a hospital system and facilitates patients’ access to the right care, in the right place, at the right time.

Responsibilities:

• Responds to changing and competing demands in a timely and flexible manner
• Leads bed meeting on weekends, and articulates a site-specific flow plan to accommodate demand for service, including utilization of over census beds
• Participates in evening and weekend flow touchpoint calls with the on-call team to provide situational awareness, risk and mitigation strategies
• Engages with external partners and collaborates with internal stakeholders to coordinate repatriations and inter-facility transfers
• Facilitates collaboration amongst patient flow, bed allocation and care areas, recommending options for bed placement to mitigate delays
• Coordinates patient admissions and transfers utilizing flow and capacity management tools (including Epic, Provincial Hospital Resource System (PHRS), flow standard work, policies and current situational awareness
• Uses a collaborative approach to maintain effective communication with key stakeholders to encourage throughput to optimize capacity, and identifies process gaps that impede optimal flow
• Uses clinical knowledge to conduct chart reviews to match clinical needs with available capacity
• Provides flow leadership, guidance and direction to CQCL/CN/CL, Professional staff and multidisciplinary health care teams
• Support emergency codes and other unplanned situations
• Escalates to Clinical Operations Manager or Senior Leader on-call, for just-in-time support
• Provides situational awareness to Manager, Patient Flow, for support and follow-up

Key Qualifications:

• Undergraduate degree in a health care discipline (nursing preferred)
• Current member and in good standing with a professional college required
• Minimum 5 years recent clinical experience in an acute care hospital setting
• Proven leadership skills
• Self-directed and thrives in a dynamic environment
• Thinks critically to respond to a rapidly changing environment
• Assesses risk, and effectively utilize resources to support patient acuity while considering the global needs to the organization
• Strong facilitation and conflict resolution skills to help resolve challenging situations
• Provides patient centred care
• Demonstrates positive, collaborative working relationships with internal/external stakeholders
• Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
• Actively participates in and demonstrates support for continuous quality improvement initiatives
• Excellent verbal and written communication skills
• Positive work and attendance performance essential

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.