• Job Description

  Req#: A2803-25-0013?language=en&page=579&sort=publicationDateDesc

  Job summary

  Wymondham Medical Partnership requires an enthusiastic Patient Care Coordinator to join our team.

  This is a great opportunity to be part of a dedicated team providing quality customer service to our patients.

  Hours to be agreed with successful candidate. (Up to 37.5 hours between (Monday -Friday 8am-6pm)

  Main duties of the job

  You will be IT literate and have excellent customer service and organisational skills with the ability to keep calm and work well under pressure as well as meet tight deadlines. You will have the ability to work methodically, efficiently and have great attention to detail. You will be a strong team player and have excellent communication skills and understand the absolute need for confidentiality as you will be dealing with sensitive information.

  About us

  As well as being part of a supportive and welcoming team, the successful candidate will benefit from:

  • A friendly, forward-thinking and professional environment;
  • A culture of continuous improvement and learning;
  • Support with ongoing training and development;
  • Onsite staff parking;
  • NHS Pension.

  Details

  Date posted

  05 August 2025

  Pay scheme

  Other

  Salary

  £12.21 to £12.75 an hour

  Contract

  Fixed term

  Duration

  1 years

  Working pattern

  Full-time, Part-time

  Reference number

  A2803-25-0013

  Job locations

  Postmill Close

  Wymondham

  Norfolk

  NR18 0RF

  
  

  Job description

  Job responsibilities

  The post holder will provide an excellent administration service, using IT skills to process electronic requests to assist patients requesting help.

  The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional face to face or on the telephone.

  The post holder will provide a high quality service within the Practice and will contribute new ideas to improve and enhance the teams performance.

  The post holder will communicate effectively with patients, carers and team members, recognising that alternative methods of communication will be required on occasion.

  The post holder will use their own initiative when dealing with problems and make any reasonable decisions on events as they occur.

  The nature of this post requires confidentiality to be of paramount importance and the practices policies and procedures relating to confidentiality and protection of personal and sensitive data should be adhered to at all times.

  Job description

  Job responsibilities

  The post holder will provide an excellent administration service, using IT skills to process electronic requests to assist patients requesting help.

  The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional face to face or on the telephone.

  The post holder will provide a high quality service within the Practice and will contribute new ideas to improve and enhance the teams performance.

  The post holder will communicate effectively with patients, carers and team members, recognising that alternative methods of communication will be required on occasion.

  The post holder will use their own initiative when dealing with problems and make any reasonable decisions on events as they occur.

  The nature of this post requires confidentiality to be of paramount importance and the practices policies and procedures relating to confidentiality and protection of personal and sensitive data should be adhered to at all times.

  Person Specification

  Qualifications

  Essential

  • GCSE Grade C or above in English or equivalent

  Experience

  Essential

  • Experience of dealing with customers / patients face to face and via the telephone.

  Desirable

  • Experience of working in Primary Care.
  • Experience of working in a fast paced environment .

  Additional skills

  Essential

  • Ability to communicate both written and orally.
  • Ability to use Microsoft Office, and learn new software as required.
  • Ability to remain calm under pressure whilst dealing with a busy work environment.
  • Ability to work positively as a team member by encouragement, listening and responding.
  • Ability to work on own initiative and also take direction.
  • Ability to manage a heavy workload ensuring deadlines are met
  • Ability to plan and organise specifically delegated tasks and meet agreed objectives.
  • Ability to solve problems in a methodical and calm manner
  • An understanding and the ability to work to Health & Safety regulations

  Desirable

  • Experience of using SystmOne
  • Experience of using Footfall

  Person Specification

  Qualifications

  Essential

  • GCSE Grade C or above in English or equivalent

  Experience

  Essential

  • Experience of dealing with customers / patients face to face and via the telephone.

  Desirable

  • Experience of working in Primary Care.
  • Experience of working in a fast paced environment .

  Additional skills

  Essential

  • Ability to communicate both written and orally.
  • Ability to use Microsoft Office, and learn new software as required.
  • Ability to remain calm under pressure whilst dealing with a busy work environment.
  • Ability to work positively as a team member by encouragement, listening and responding.
  • Ability to work on own initiative and also take direction.
  • Ability to manage a heavy workload ensuring deadlines are met
  • Ability to plan and organise specifically delegated tasks and meet agreed objectives.
  • Ability to solve problems in a methodical and calm manner
  • An understanding and the ability to work to Health & Safety regulations

  Desirable

  • Experience of using SystmOne
  • Experience of using Footfall

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wymondham Medical Partnership

  Address

  Postmill Close

  Wymondham

  Norfolk

  NR18 0RF

  
  

  Employer's website

  https://www.wymmed.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wymondham Medical Partnership

  Address

  Postmill Close

  Wymondham

  Norfolk

  NR18 0RF

  
  

  Employer's website

  https://www.wymmed.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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