• Job Description

  Req#: PATIE020032

  Patient Care Manager - Ambulatory

  Merrillville, IN

  We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

  Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

  The Patient Care Manager of Ambulatory Services is a key leader within the multidisciplinary team, responsible for overseeing the delivery of high-quality, patient-centered care in a transitional living or outpatient setting. This role provides direct supervision, guidance, and mentorship to the Patient Care Specialist team (Tiers I–III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care. The PCM is accountable for operational oversight, teammate development, and regulatory alignment— collaborating with nursing, clinical, and facility leadership to support program structure, maintain compliance, and uphold organizational standards.

  Requirements:

  • Associate degree (Bachelors preferred) from an accredited college or university in one of the behavioral science disciplines plus one (1) year of experience working in a behavioral health setting OR high school diploma/equivalent plus three (3) years of experience working in a behavioral health setting.
  • At least one (1) year of proven experience supervising and leading a team.
  • Firm understanding of addiction treatment and the recovery process, including medication assisted treatment.
  • CPR/First Aid certification – updated as required (can be obtained with company upon hire).
  • MANDT/CPI certification – updated as required (can be obtained with company upon hire).
  • Excellent leadership, written communication, and people-centric skills.
  • Ability to exercise good judgment and remain calm in crisis situations in a professional manner.
  • Ability to develop constructive and cooperative working relationships with teammates and a therapeutic rapport with patients while maintaining professional boundaries and rational detachment.
  • The ability to promote collaboration and inclusion between departments to provide excellent patient care experience.
  • Strong organizational and time management skills and the ability to prioritize responsibilities.
  • Working knowledge of Microsoft Office Applications.
  • Working knowledge of EMR/EHR systems.

  Responsibilities:

  • Provide direct supervision and mentorship to PCS/PRC teammates, ensuring alignment with role expectations, skill progression, and organizational standards.
  • Support the recruitment, onboarding, retention, and performance development of PCS/PRC teammates through coaching, feedback, and growth-oriented evaluation
    practices.
  • Model effective leadership by promoting team engagement, accountability, and a positive culture across all PCS/PRC.
  • Ensure role clarity and skill advancement at each PCS/PRC through mentorship alignment, individual development plans, and regular supervision.
  • Maintain appropriate PCS/PRC staffing and scheduling in accordance with Pinnacle standards, patient ratios, program needs, and provide coverage when necessary.
  • Manage bi-weekly payroll submission, accurate timekeeping including regular updates of teammate time sheets.
  • Conduct timely 90-day and annual performance reviews with established goals and measurable outcomes.

  Benefits:

  • 18 days PTO (Paid Time Off) + 8 paid Holidays
  • 401k with company match
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
  • Discounted tuition and scholarships through Capella University.

  Join our team. Join our mission.

  Qualifications

  Education

  Required

  High School/GED

  Experience

  Required 1 year

  Supervisory experience

  1 year

  Behavioral health experience

  Behaviors

  Preferred

  Enthusiastic : Shows intense and eager enjoyment and interest

  Team Player : Works well as a member of a group

  Leader : Inspires teammates to follow them

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Licenses & Certifications

  Required

  Drivers License

  Preferred

  CPR

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

Notice