• Job Description

  Req#: A4235-25-0012?language=en&page=299&sort=publicationDateDesc

  Job summary

  Patient Care Navigator

  Patient Care Navigator (PCN) - "What is that?" you ask

  You may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.

  We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.

  Main duties of the job

  Here at PMG are looking for people with:

  • Excellent communications and customer service skills,
  • Attention to detail
  • IT literate
  • Ability to be discreet/ respect patient confidentiality
  • Previous experience in a similar role is desirable but NOT essential.

  There is 1 position available for various hours per week - Monday - Friday during hours of 7.45am-6pm . There are only 3 locations listed, however this vacancy could be across any of our surgeries across York.

  About us

  Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.

  Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.

  We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.

  Details

  Date posted

  28 May 2025

  Pay scheme

  Other

  Salary

  £12.36 an hour

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A4235-25-0012

  Job locations

  Priory Medical Group

  Cornlands Road

  York

  YO24 3WX

  
  

  Victoria Way Surgery

  2 Victoria Way

  Huntington

  York

  YO329GE

  
  

  Priory Medical Group

  45 Heworth Green

  York

  YO31 7SX

  
  

  Job description

  Job responsibilities

  Main Duties

  1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.

  2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.

  3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.

  4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.

  5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology

  6.Ensuring that all consulting rooms are ready for use, tidy and well stocked.

  7.Efficiently and accurately secure the premises safely when surgery is closed.

  8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

  9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals

  10.Such other duties as may reasonably be delegated from time to time.

  Job description

  Job responsibilities

  Main Duties

  1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.

  2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.

  3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.

  4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.

  5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology

  6.Ensuring that all consulting rooms are ready for use, tidy and well stocked.

  7.Efficiently and accurately secure the premises safely when surgery is closed.

  8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

  9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals

  10.Such other duties as may reasonably be delegated from time to time.

  Person Specification

  Behaviours & Skills

  Essential

  • Team Work.
  • Can-Do Attitude.
  • Customer Service.
  • Deadlines.
  • Work Prioritisation.
  • Communication Skills.
  • To be able to skillfully navigate and defuse potentially disgruntled customers or sensitive and/or emotive situations by using assertive language and exhibiting a warm reassuring demeanor.
  • Problem Solving Skills.
  • IT Literate.

  Person Specification

  Behaviours & Skills

  Essential

  • Team Work.
  • Can-Do Attitude.
  • Customer Service.
  • Deadlines.
  • Work Prioritisation.
  • Communication Skills.
  • To be able to skillfully navigate and defuse potentially disgruntled customers or sensitive and/or emotive situations by using assertive language and exhibiting a warm reassuring demeanor.
  • Problem Solving Skills.
  • IT Literate.

  Employer details

  Employer name

  Priory Medical Group

  Address

  Priory Medical Group

  Cornlands Road

  York

  YO24 3WX

  
  

  Employer's website

  https://www.priorymedical.com (Opens in a new tab)

  Employer details

  Employer name

  Priory Medical Group

  Address

  Priory Medical Group

  Cornlands Road

  York

  YO24 3WX

  
  

  Employer's website

  https://www.priorymedical.com (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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