NHS
Patient Co-ordinator
This job is now closed
Job Description
- Req#: A0219-25-0013?language=en&page=430&sort=publicationDateDesc
- Patients
- GP, nurses and other surgery staff
- To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements.
- Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
- Making of appointments by telephone and at the reception desk, using a computerised system.
- Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
- Checking and completion of tasks as appropriate.
- Creation of new patient records.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
- Experience in reception / customer service focused roles .
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
- NVQ3 in Administration or equivalent or working towards.
- Experience in reception / customer service focused roles .
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
- NVQ3 in Administration or equivalent or working towards.
Job summary
Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our Coniston team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester.
As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Patient Co-ordinator will develop good working relationships with:
Key Responsibilities:
About us
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
Date posted
15 April 2025
Pay scheme
Other
Salary
£24,246 to £24,715 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0219-25-0013
Job locations
Coniston Medical Practice
Coniston Road
Patchway
Bristol
BS34 5TF
Job descriptionJob description
Job responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The succesful candidate will be responsible for:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Job responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The succesful candidate will be responsible for:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mendip Vale Medical Group
Address
Coniston Medical Practice
Coniston Road
Patchway
Bristol
BS34 5TF
Employer's website
Employer details
Employer name
Mendip Vale Medical Group
Address
Coniston Medical Practice
Coniston Road
Patchway
Bristol
BS34 5TF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.