Northeast Georgia Health System
Patient Contact Center Representative - Insurance Recovery Specialist - CPAR CPC or CPB Certification REQUIRED - Mon - Fri 8:00am - 5:00pm - Remote
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Job Description
- Req#: R20611
Employer Industry: Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and billing processes
- Engaging team culture that invests in employee development
- Essential role in a high-volume call center, contributing to community health improvement
What to Expect (Job Responsibilities):
- Handle incoming and outgoing patient calls regarding billing inquiries and collection activities in a professional manner
- Conduct collection activities on outstanding patient balances, offering payment arrangements as needed
- Review and verify account balances, correcting errors and referring issues to other departments as necessary
- Analyze insurance details and resolve questions regarding payments, adjustments, and benefits
- Document actions taken on accounts and meet established quality and productivity standards
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of one (1) year of experience in collections, customer service, or business office
- Solid knowledge of Revenue Cycle functions, including registration, coding, and insurance billing
- Excellent verbal and written communication skills
- Ability to work independently and effectively under pressure
How to Stand Out (Preferred Qualifications):
- Two (2) years of college or Business School education
- Previous experience in a healthcare-related setting
- Proficiency in using personal computers and various software programs
- Strong problem-solving skills and attention to detail
- Ability to remain calm and professional in stressful situations
#Healthcare #RevenueCycle #CustomerService #CareerOpportunity #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Northeast Georgia Health System (NGHS) is a not-for-profit community health system dedicated to improving the health and quality of life of the people of Northeast Georgia
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