Northeast Georgia Health System
Patient Contact Center Representative - Insurance Recovery Specialist - CPAR CPC or CPB Certification REQUIRED - Mon - Fri 8:00am - 5:00pm - Remote
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Job Description
- Req#: R20611
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and billing processes
- Involvement in a high-volume call center with diverse responsibilities
- Engaging team meetings and a focus on employee development
What to Expect (Job Responsibilities):
- Handle incoming and outgoing patient calls regarding billing inquiries and collection activities
- Perform collection activities on outstanding balances and offer payment arrangements when necessary
- Verify account balances for accuracy and correct any errors found
- Research patient complaints and inquiries, keeping patients informed throughout the process
- Document actions taken on accounts using appropriate codes for trending and process improvement
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of one (1) year of experience in collections, customer service, or a business office setting
- Solid knowledge of Revenue Cycle functions, including coding, charge posting, and insurance billing
- Excellent communication and problem-solving skills
- Proficiency in personal computer use and ability to navigate multiple systems
How to Stand Out (Preferred Qualifications):
- Two (2) years of college or Business School education
- Previous experience in a healthcare-related billing or collections role
- Familiarity with health insurance processes and financial assistance programs
- Ability to remain calm and professional in stressful situations
- Strong critical thinking skills to make sound judgments on patient accounts
#HealthcareServices #RevenueCycle #CustomerService #CareerOpportunity #Teamwork
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