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Job Description
- Req#: A5381-25-0000?language=en&page=945&sort=publicationDateDesc
- provide a high standard of service to assist patients in accessing the appropriate service or healthcare professional within the Practice.
- work as a member of the Reception Team to ensure the smooth running of Reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients.
- act as a central point of communication and liaison with other members of the Practice team.
- ensure administrative and clerical duties within the Practice are carried out in line with Practice guidelines and policies.
- work closely, and under the direction of the Management Team to improve standards across a wide range of administrative activities.
- There are full details within the uploaded person specification.
- There are full details within the uploaded person specification.
- There are full details within the uploaded person specification.
- There are full details within the uploaded person specification.
Job summary
Patient Coordinator
We are a large friendly NHS GP Practice based in Clifton with over 20,000 patients. We are seeking a committed part-time Patient Coordinator to join our wonderful Reception Team (37.5 hours per week).
Our Patient Coordinators require excellent communication, time management and IT skills, along with the ability to adapt their approach to meet the individual needs of our patients. The team jointly handle between 300-450 incoming phone calls per day, along with all walk-in enquiries. Call handling is a key element of the role, and as such would suit candidates with experience in a call centre environment.
Main duties of the job
The ideal candidate will have experience of dealing with the public at all levels. A positive attitude and can-do approach are essential to ensure patients receive the best possible care. Candidates will be required to work a variety of shift patterns throughout the week (including evenings) to meet the needs of the modern NHS. Flexibility to cover holidays and sickness are essential.
About us
Pembroke Road Surgery is a highly regarded GP Practice in the heart of Clifton. a high emphasis is placed on team working and staff development.
If you enjoy a challenge, like working with people and are able to grasp new systems and procedures quickly, this is the role for you.
Benefits include generous NHS pension, staff parking, wellbeing initiatives, social activities and NHS Blue Light card.
Details
Date posted
13 May 2025
Pay scheme
Other
Salary
£12.54 an hour Probationary rate. Pay award pending
Contract
Permanent
Working pattern
Full-time
Reference number
A5381-25-0000
Job locations
111 Pembroke Road
Clifton
Bristol
BS8 3EU
Job descriptionJob description
Job responsibilities
Full details of the role and the requirements with the person specification are uploaded for ease of download.
Job responsibilities
Full details of the role and the requirements with the person specification are uploaded for ease of download.
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pembroke Road Surgery
Address
111 Pembroke Road
Clifton
Bristol
BS8 3EU
Employer's website
Employer details
Employer name
Pembroke Road Surgery
Address
111 Pembroke Road
Clifton
Bristol
BS8 3EU
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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