Cromwell Hospital, London - SW5 0TU

Permanent

£17,857 per year

Part time (23 hours a week)

Please see below for more information:

• Part time 4 hours per day, 8-12pm or 4-8pm and every other sat 8am – 2pm

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

Under the general guidance of the Front of House Manager, you will be responsible for all activities on any Reception Desk in any area of the hospital. Provide a link between Hospital, Patients, Consultant or other users. Coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services. To act and interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.

You’ll help us make health happen by:

• Undertake duties in accordance with departmental policies and procedures
• To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.
• Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.
• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
• Provide efficient and effective administrative support during our user’s clinics or tests, or procedures.
• Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
• Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner
• Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
• Implement manual procedures during computer downtime and transfer information when system is reinstated.
• Make follow-up bookings for patient after the appointment.
• Assist patient with booking further tests or consultations

Key Skills / Qualifications needed for this role:

• Qualified to GCSE level standard
• Experience in a Customer Facing environment such as; 5* Luxury hotel, high end retail, private hospital or other experience involving interaction with high profile clients and high levels of customer service.
• Assertive, articulate and polite.
• Good written and spoken English.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills and attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to be flexible.
• Proven experience of delivering customer services to an exceptionally high standard
• Ability to work under pressure and remain calm.
• Confident and assertive manner.
• Natural ability to empathise with patients and demonstrate a genuine care.
• Ability and willingness to work any shift during the opening hours of the department.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Patient Coordinator, you’ll be eligible for:

• Payment of Professional Registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.