Christ Community Health Services

PATIENT ENGAGEMENT SPECIALIST


PayCompetitive
LocationMemphis/Tennessee
Employment typeOther

This job is now closed

  • Job Description

      Req#: 545871

      POSITION DESCRIPTION

      JOB TITLE: Patient Engagement Specialist

      DEPARTMENT: Quality

      REPORTS TO: Director of Population Health

      FLSA STATUS: Exempt

      CREATED DATE: 3/20/17

      REVISION DATES: 01/29/19

      POSITION SUMMARY

      The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks.

      KEY RESPONSIBILITIES

      Collect data on quality metrics and track as required for improvement efforts the assigned patient population listed below:

      1. Hypertension
      2. Diabetes
      3. Asthma
      4. Pediatrics
      5. Behavioral Health
      6. Women’s Health
      7. HIV
      8. Dental

      Participate in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives

      Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population

      Track activities, outreach efforts, and care results and tracks in appropriate database

      Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process

      Creates and cultivates relationships in specific patient populations

      Gathers and manages quantitative and qualitative patient data using Electronic Health Records, population registries, and evidenced-based assessment tools

      Provide data management, coordination, and patient outreach as needed for specific target patient populations

      Use internal and external resources (such as claims, Managed Care Organization patient registries, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members

      Respond to inquiries from the practice regarding outcomes of outreach calls to patients

      Identify, document, and mitigates patient barriers to improved outcomes

      Prepares and submits reports on the progress of engagement efforts as directed

      Other duties as required

      JOBS THIS POSITION DIRECTLY SUPERVISES

      If no supervisory duties, leave blank.

      POSITION REQUIREMENTS

      Education : Bachelor’s degree preferred

      Experience :

      • One to two years working in a healthcare setting and working with the underserved
      • Working knowledge of basic medical terms
      • Knowledge of and use Microsoft Word and Microsoft Excel
      • Proficient in data management and reporting

      Licenses or Certifications : Certified Medical Assistant (CMA) certification

      Mental Requirements

      Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

      Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

      X

      Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

      Physical Requirements

      Activity

      Approximate % of Time

      Comments

      Sitting

      50%

      At phone/desk/computer a great deal of time.

      Standing

      25%

      Talking to patients and doctors

      Walking

      25%

      Walking through the clinic to engage patients in waiting room, treatment rooms, etc… Walking to engage with the various care teams in the clinic

      100%

      Approximate percentage of time spent lifting, pulling and/or pushing: 5%

      Maximum number of pounds required (with or without assistance): 30 lbs.

      Types of objects the incumbent is required to lift/pull/push.

      Machines and Equipment Used:

      Machines, Equipment, Tools

      Approximate % of Time

      Degree of Hand:Eye Coordination Required

      1. Computer

      Varies

      Normal

      2. Telephone

      Varies

      Normal

      3. Photocopier, fax machine

      Varies

      Normal

      Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: Between 5% - 30%, depending on specific work assignment.

      Working Conditions

      Typical office environment on day-to-day basis; regular exposure patients or family members that may be emotionally unstable; exposure to patients with infectious disease or contagious illness


  • About the company

      Christ Community Health Services, often referred to as Christ Community, or Christ Community Health, is a nonprofit, Christian, faith-based, healthcare provider with several locations across the Memphis, Tennessee area founded in 1995.

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