• Job Description

  Req#: 686

  Summary:

  Fast-growing medical research company seeks skilled call center / customer service personnel to join our rapidly expanding team! Do you want to help contribute to the science of medicine? Do you enjoy helping people over the phone? Javara Research partners with large healthcare organizations in local communities across the country to integrate clinical research into clinical care — and we are transforming healthcare and changing lives by connecting the right patients to the right trials at the right time.

  Essential Duties and Responsibilities:

  • Promote the mission of Javara with a primary guiding principle of patient safety and well-being and building and maintaining a culture that combines the highest standard of integrity with excellence to all those Javara serves.

  • Ensure patient engagement team safety, regulatory compliance, and that Javara’s standard operating procedures and guidelines are followed, as well as ensuring that it complies with all FDA, ICH/GCP Guidelines and state and local laws and regulations.

  • Oversee uniform application of patient engagement technology systems, policies, and procedures

  What we're looking for:

  • Excellent customer service skills.

  • Ability to discuss sensitive topics with patients.

  • Call Center experience a plus.

  • Medical experience a plus.

  • Motivated, full-time workers, putting quality and integrity above all else.

  • Bilingual in English/Spanish, not required.

  • Communicate with potential research participants through voice, text, chat, and email.

  Qualifications:

  Required

  • Minimum of 1 year of experience in customer service role.

  • Understanding of clinical trial processes, FDA regulations and ICH/GCP guidelines.

  • Ability to adhere to and apply SOP’s, GCP’s guidelines and regulations pertaining to clinical trials.

  • Experience with technologies related to omnichannel contact centers.

  • Ability to take initiative, problem solve, and work independently.

  • Strong team player, collaborative and able to build an effective team.

  • Excellent organizational and time-management skills, able to prioritize work to meet deadlines.

  • Accountable, dependable and strong commitment to quality of work.

  • Detail oriented with comfort working in a fast-paced environment.

  • Strong written and verbal communication skills.

  • Ability to use standard office software, as well as proprietary applications unique to the clinical trial industry.

  Preferred

  • Bachelor's degree in Life Sciences/related field or educational commensurate.

  • At least 1 year of experience in healthcare.

  Work Environment:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • This job operates in a professional environment, even while being permanently remote.

  • The noise level in your work-from-home space must be consistently low and free from distractions.

  • Internet speeds must be at least 30Mbps download / 10Mbps upload.

  Physical Demands:

  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

  • The employee will regularly use hands to reach, handle or feel objects, tools, or controls and talk and hear.

  • The employee may sit for long periods of time.

  • The employee will need to operate a laptop computer.

  • Specific vision abilities required include close vision, distance vision and the ability to adjust focus.

  Travel: This position may involve travel once per year to Javara headquarters in Winston Salem, NC.

  Pre-Employment Screening: Drug screen and background check required.

  This job description covers the most essential functions of this position and is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice.

• About the company

  Javara is an Integrated Research Organization (IRO) changing the clinical research experience and expanding access to research for patients and providers.

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