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Patient Exp QC Analyst-Temp
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Job Description
- Req#: 5701815004
Employer Industry: Genetic Testing and Diagnostics
Why consider this job opportunity:
- Salary range of $30-$38 USD per hour
- Opportunity for career advancement and growth within a global leader in cell-free DNA testing
- Comprehensive employee benefits including medical, dental, vision, life, and disability plans
- Free genetic testing for employees and their immediate families, along with fertility care benefits
- Supportive work environment with a focus on collaboration and inclusivity
- Generous employee referral program
What to Expect (Job Responsibilities):
- Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management
- Track team progress and deliver detailed status reports, including KPIs and performance data
- Participate in CAPA reviews to identify training and process improvement opportunities
- Create and maintain documentation such as SOPs and protocols
- Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams
What is Required (Qualifications):
- Bachelor's degree or equivalent required
- 2+ years of call center QC experience
- 5+ years of additional professional experience
- Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView)
- Excellent communication, organization, and cross-functional collaboration skills
How to Stand Out (Preferred Qualifications):
- Professional proficiency in Spanish (written and verbal) strongly preferred
- Technical writing skills - ability to develop, edit, and maintain clear and accurate documentation
- Creative data-gathering and research skills
- Strong interpersonal and listening skills
- Hypothesis-driven mindset and passion for improving patient experience
#GeneticTesting #QualityControl #CareerOpportunity #CompetitiveBenefits #InclusiveWorkplaceAbout the company
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