• Job Description

  Req#: 78394BR

  Job Posting Description

  The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.
  
  The Patient Experience Representative I will be responsible for:

  • Customer Service:
    • Demonstrating positive and effective customer service that supports departmental and hospital operations.
    • Greeting, screening and directing patients, families and visitors.
    • Registering new patients upon arrival.
  • Patient Registration/Discharge:
    • Monitoring clinic activity to ensure best possible patient experience.
    • Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
    • Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
    • Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
  • Scheduling:
    • Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
    • Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.
  • Administration:
    • Maintaining personal calendars for physician/supervisor(s).
    • Scheduling meetings, programs and events.
    • Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.
    • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
    • Participating in the purchasing of inventory.
    • Providing routine clerical support as needed.
  • Technology:
    • Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.
    • Enrolling patients and caregivers in patient portal.

  Schedule will be Monday through Friday 8:30am to 5pm
  
  To qualify, you must have:

  • High School Diploma/GED required.
  • Previous customer service and/or administrative experience preferred.
  • Basic customer service and computer skills required.
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • Ability to work with diverse internal and external constituencies.

  
  Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
  

  Status

  Full-Time

  Regular, Temporary, Per Diem

  Regular

  Standard Hours per Week

  40

  Office/Site Location

  Boston

  Job Posting Category

  Radiology

  Remote Eligibility

  Part Remote/Hybrid

• About the company

  10600 Boston Children's Hospital formerly known as Children's Hospital Boston until 2012 is a nationally ranked, freestanding acute care children's hospital located in Boston, Massachusetts, adjacent both to its teaching affiliate, Harvard Medical Scho...

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