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Job Description
- Req#: C9262-25-0644?language=en&page=110&sort=publicationDateDesc
- You have the ability to communication with all groups of people
- Friendly, caring and approachable personality
- Helpful, have patience and have an accommodating manner
- Sensitive, compassionate and tactful nature
- Able to work on own or part of a team
- Can provide one morning or afternoon per week
- Speaking to patients in the trust's inpatient ward and outpatients areas asking if they would like to give their feedback by completing the relevant survey
- Supporting patients to complete the relevant survey.
- Collecting completed surveys from inpatients wards and outpatients areas.
- Reviewing patient information displayed on inpatient wards and outpatient areas and removing out of date information.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
- Customer service experience
- Good communication skills
- Able to work on own and part of a team
- Able to work with all groups of people
- Customer service experience
- Good communication skills
- Able to work on own and part of a team
- Able to work with all groups of people
Job summary
We are looking for new Patient Experience Volunteers to join our team.
Gathering patient and or carer feedback is a top priority for North Cumbria Integrated Care NHS Foundation Trust.
Through volunteering in this role, you will support us to find out the views and opinions of people using our services - what we are doing well and what we could do better.Assist in the completion of patient surveys using an iPad or paper survey to capture patient feedback from wards and departments across the Trust.
Must be 18y or older to apply
Would you like to join our team?
This might be the role for you if:
Main duties of the job
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Details
Date posted
09 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Voluntary
Working pattern
Flexible working
Reference number
262-A-25-7199245
Job locations
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
Job descriptionJob description
Job responsibilities
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email:helpline@nacro.org.uk
Unlock Tel: 01634 247350,emailadvice@unlock.org.ukor complete theonline form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers.
Job responsibilities
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email:helpline@nacro.org.uk
Unlock Tel: 01634 247350,emailadvice@unlock.org.ukor complete theonline form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers.
Person SpecificationPerson Specification
Experience
Essential
Skills
Essential
Desirable
Experience
Essential
Skills
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
Employer's website
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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