Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist Healthcare seeks to hire an experienced Patient Financial Advisor I, NOA for our Shared Services Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Financial Advisor I, NOA, you will:
•NOA will use a worklist within Cerner to verify payer status.
•NOA will include coverage verifications and authorizations timely and document in the system
•NOA will work with other team members when there is a payer change and obtain retro authorizations for hospitalization.
•Monitors daily census and identify patient’s payer changes accurately.
•Ensures all payer elements and required authorizations are obtained timely where appropriate and within compliance
•Support the Utilization team with payer requests, and where appropriate, provide fax numbers to send clinicals.
•Communicate and respond timely to payer’s requests
•Confirms insurance eligibility for insured patients timely, accurately and updates information in Cerner

Qualifications include:
•Ability to work independently and in a team environment
•Must maintain a high-level confidentiality
•Must work well in stressful environments without compromising quality and accuracy, attention to detail.
•Strong Customer Service skills and documentation in Cerner.
•Ability to participate in an environment that promotes staff development, productivity, satisfaction, and efficiency
•PC skills in a Windows environment are required. Knowledge and utilization of desktop applications including Word and Excel is helpful, ability to navigate the payer portal
•Ability to initiate and follow through on projects and work independently
Strong written and verbal communication skills

Required Qualifications: Education and Experience
•High School Diploma or GED required
•Minimum of 2 years experience within a healthcare financial environment. Can include insurer or public health settings as well
• Active American Heart Association Basic Life Support (BLS) certification required

Work Schedule:

Monday- Friday 8:30 am -5:00 pm and weekends as needed.

#GR8 Accounting & Finance

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.