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Job Description
- Req#: 254661
- Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.
- Contacts insurance carriers or other sources and acts as an advocate for the patient.
- Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved.
- Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
- Updates and correctly documents in appropriate computer systems.
- Other duties as assigned.
- High school diploma or GED required.
- Associate’s Degree or Bachelor’s degree preferred.
- None required.
- Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Minimum of 3 years of experience in a customer facing role with in person or phone contact.
- Associate’s Degree may substitute for up to one year of the stated experience.
- Bachelor's Degree may substitute for up to two years of stated experience.
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
- Follows standard precautions using personal protective equipment as required.
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Patient Financial AdvocateLocation
ClevelandFacility
Remote LocationDepartment
RCM Financial Counseling-FinanceJob Code
U18012Shift
DaysSchedule
8:00am-4:30pm/8:30am-5:00pmJob Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world .
As a Patient Financial Counselor, you will provide excellent customer service and resolve patient account disputes and balances due through the establishment of payments agreements or charity care. It’s vital that a caregiver in this position ensures full payments in a timely manner to Cleveland Clinic for services rendered .
The ideal future caregiver is someone who:• I s well-versed in Managed Care products (HMO, PPOs, Medicar e and Medicaid), authorizations and referral requirements.
• Demonstrates strong critical thinking skills and decisive judgment.
• Effectively multitasks while paying attention to details and staying organized.
• Has excellent verbal and written communication skills.
• Excels working with minimal supervision.
As a Patient Financial Counselor, you will work in a remote work environment that allows you to discover, learn and grow. You’ll remain supported as you make differences in patients’ lives, shape the career of your dreams and find where you belong, here at Cleveland Clinic.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.**THIS IS A PRN POSITION. THIS POSITION WILL REQUIRE 4 DAYS PER WEEK 8 HOURS PER DAY FROM 8AM- 4:30PM EST. **
PRN CAREGIVERS ARE NOT ELIGIBLE FOR BENEFITS OR PAID TIME OFF
OPEN TO OHIO RESIDENTS ONLY
Responsibilities:Education:
Certifications:
Complexity of Work:
Work Experience:
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster .
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
About the company
PUSHING THE BOUNDARIES OF PERFORMANCE Through the Power of Every One, Cleveland Clinic is ranked as the nation’s No. 2 healthcare system by U.S. News & World Report – the best care for our patients starts with us.