• Job Description

  Req#: 920658

  JOB NUMBER #920658

  Position: Patient Management Centre Representative
  Department: Altum Health
  Site: Toronto Western Hospital
  Reports to: Site Manager
  Hours: 37.5 hours per week

  Salary Range: $21.07 to $26.34 (Commensurate with experience and consistent with the UHN compensation policy)
  Status: Temporary Full-time (1 year)

  Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. UHN Altum Health is the largest provider of WSIB Specialty Programs in the province of Ontario.

  At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

  As a member of Patient Management Centre, the Representative duties include:

  • Ensuring the provision of optimum customer service by consulting and assisting patients with Glove/Gauntlet orders and the purchase of post-surgical devices and biologic injections
  • Working closely with orthopedic surgeons and their administrators to organize and plan for biologic clinics
  • Collecting, verifying and correcting patient demographic information across different digital system platforms
  • Generating revenue by assisting patients to investigate insurance coverage, patient accommodation and allocation options
  • Performing unit specific activities to ensure the effective operation of the unit, such as ordering product, maintaining stock room and daily financial reporting
  • Performing cross-functional support functions, as assigned
  • Performing other duties consistent with the job classification, as required.

  Qualifications:

  • Completion of Grade XII or recognized equivalent
  • Previous mainframe, word processing, database and spreadsheet experience
  • Excellent Microsoft office skills including Word and Excel
  • Previous working experience with work flow, coordination of information - Pathways Health-care Scheduling (PHS) booking and EPIC skills required
  • Knowledge of ORSOS preferred
  • Demonstrated commitment to the delivery of excellent customer service
  • Excellent verbal and written communication skills
  • Excellent interpersonal and patient/customer services skills; sensitivity to patients and families, fears and anxieties - ability to use good judgment in assessing and/or responding to difficult situations
  • Able to work in a fast-paced environment
  • Excellent organizational and time management skills
  • Typing skills of 50 words/minute
  • Ability to produce detail-oriented, accurate work - ability to establish and adhere to priorities
  • Ability to work as part of a team
  • One year (1) related experience working in a health care environment preferred
  • Knowledge of medical terminology preferred
  • Must be willing to be cross trained to clinic booking role
  • Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

  
  POSTED DATE: June 2, 2023 CLOSING DATE: Until filled

  University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

  UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

• About the company

  The University Health Network (UHN), consisting of Princess Margaret Cancer Centre, Toronto General Hospital, Toronto Western Hospital and Toronto Rehabilitation Institute, is a recognized leader in patient care, research and education.

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