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Job Description
- Req#: M0038-25-1036?language=en&page=101&sort=publicationDateDesc
- Answering telephone calls in a timely and appropriate manner.
- Ensuring all visitors sign in and receive a badge.
- Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
- Handling patient or other outside agency queries and assisting in finding solutions.
- Receiving prescription requests and directing these to the prescription team.
- Taking payments for private fees and processing credit card payments.
- Ensuring the smooth and efficient running of clinics.
- Receiving and record requests for home visits.
- Ensuring that the clinicians are aware of patients who require immediate attention.
- Have a basic awareness / ability to deal with challenging behaviour.
- Making new and follow up appointments.
- Carrying out any other administrative duties as deemed necessary by the management or senior navigators.
- Receiving new patient registration forms.
- 5 weeks' annual leave plus bank holidays (pro-rata for part-time).
- NHS pension.
- Free car parking.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Job summary
The Elizabeth Courtauld Surgery in Halstead are looking to recruit a patient navigator to join our reception team, offered on a part-time basis, working 16.5 hours per week.
The successful candidate will join a team that takes pride in its can do approach. You will work within what can be a busy, often demanding, but highly rewarding environment. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills
Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.
Main duties of the job
This post is subject to a DBS check and satisfactory references.
About us
Elizabeth Courtauld Surgery is a friendly and welcoming SystmOne practice with a list size of 16,700 patients, achieving a Good CQC rating.The successful candidate will join a practice that takes pride in its can do attitude and forward-thinking.
Benefits include:
For further information please contact, Jennie Lancaster-Jones via email: jenniferlancaster@nhs.net or call 01787 475944.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
£12.47 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
28791
Job locations
Factory Lane West
Halstead
Essex
CO9 1EX
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Factory Lane West
Halstead
Essex
CO9 1EX
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
Factory Lane West
Halstead
Essex
CO9 1EX
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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