• Job Description

  Req#: E0135-25-0071?language=en&page=995&sort=publicationDateDesc

  Job summary

  OneMedical Group has grown in Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands. Consequently, we are looking for a forward thinking Receptionist (also known as Patient Navigators) to join their friendly team at Brooklands Health Centre and support all other functions in delivering outstanding care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

  Main duties of the job

  This is a permanent contract. We have 40 hours available. Therefore full-time or part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview. The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.

  About us

  OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.

  Details

  Date posted

  18 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  001302

  Job locations

  Brooklands Health Centre

  Milton Keynes

  East Midlands

  MK10 7LN

  
  

  Job description

  Job responsibilities

  The job holder will have to:

  • Greet patients and visitors, advising them of their appointments and checking them in
  • Advise patients on self-check in facilities
  • Receive and make calls as required with the ability to handle heavy phone/patient traffic
  • Divert calls and take messages as appropriate
  • Sort, review and distribute incoming internal mail
  • Process outgoing mail following the procedure
  • Pull, file and photocopy patients paper records
  • Scan and attach patients data to patients electronic records
  • Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
  • Receiving all incoming deliveries, opening and distributing accordingly
  • Complete the Surgery Administration, including registrations and deductions

  Therefore, the successful candidate must:

  • Desirably have prior experience as patient navigator/medical receptionist
  • Be confident using the phone
  • Have a good level of IT skills
  • Be friendly and welcoming; patient and understanding
  • Be able to follow instructions and procedures
  • Have good organisation and communication skills
  • Work accurately and methodically
  • Be able to work with all types of people

  System used: SystemOne

  Location

  Brooklands Health Centre is located in the Milton Keynes suburb of Broughton. It boasts good transport links being just a 5 minute walk away from the nearest bus stop. The bus itself takes around 20-25 minutes from Brooklands to the City Centre. It's also well connected to the M1 being under 2 miles away from the nearest entry junction.

  Why join us?

  Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
  • Extra days leave for work anniversary each year
  • Enhanced Maternity, Maternity Support (Paternity), Adoption pay
  • Family friendly employment policies
  • Special and Significant Event Leave
  • Participation in OMGs refer a friend scheme
  • 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme

  Job description

  Job responsibilities

  The job holder will have to:

  • Greet patients and visitors, advising them of their appointments and checking them in
  • Advise patients on self-check in facilities
  • Receive and make calls as required with the ability to handle heavy phone/patient traffic
  • Divert calls and take messages as appropriate
  • Sort, review and distribute incoming internal mail
  • Process outgoing mail following the procedure
  • Pull, file and photocopy patients paper records
  • Scan and attach patients data to patients electronic records
  • Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
  • Receiving all incoming deliveries, opening and distributing accordingly
  • Complete the Surgery Administration, including registrations and deductions

  Therefore, the successful candidate must:

  • Desirably have prior experience as patient navigator/medical receptionist
  • Be confident using the phone
  • Have a good level of IT skills
  • Be friendly and welcoming; patient and understanding
  • Be able to follow instructions and procedures
  • Have good organisation and communication skills
  • Work accurately and methodically
  • Be able to work with all types of people

  System used: SystemOne

  Location

  Brooklands Health Centre is located in the Milton Keynes suburb of Broughton. It boasts good transport links being just a 5 minute walk away from the nearest bus stop. The bus itself takes around 20-25 minutes from Brooklands to the City Centre. It's also well connected to the M1 being under 2 miles away from the nearest entry junction.

  Why join us?

  Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
  • Extra days leave for work anniversary each year
  • Enhanced Maternity, Maternity Support (Paternity), Adoption pay
  • Family friendly employment policies
  • Special and Significant Event Leave
  • Participation in OMGs refer a friend scheme
  • 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme

  Person Specification

  Qualifications

  Essential

  • GCSE-level qualifications or equivalent

  Skills and Knowledge

  Essential

  • Desirably have prior experience as patient navigator/medical receptionist
  • Be confident using the phone
  • Have a good level of IT skills
  • Be friendly and welcoming; patient and understanding
  • Be able to follow instructions and procedures
  • Have good organisation and communication skills
  • Work accurately and methodically
  • Be able to work with all types of people

  Person Specification

  Qualifications

  Essential

  • GCSE-level qualifications or equivalent

  Skills and Knowledge

  Essential

  • Desirably have prior experience as patient navigator/medical receptionist
  • Be confident using the phone
  • Have a good level of IT skills
  • Be friendly and welcoming; patient and understanding
  • Be able to follow instructions and procedures
  • Have good organisation and communication skills
  • Work accurately and methodically
  • Be able to work with all types of people

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  OneMedicalGroup

  Address

  Brooklands Health Centre

  Milton Keynes

  East Midlands

  MK10 7LN

  
  

  Employer's website

  https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  OneMedicalGroup

  Address

  Brooklands Health Centre

  Milton Keynes

  East Midlands

  MK10 7LN

  
  

  Employer's website

  https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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