• Job Description

  Req#: 00568110

  Employment Type:

  Full time

  Shift:

  12 Hour Day Shift

  Description:

  Trinity Health Of New England is looking for an experienced Patient Observer/ Advocate; PO to join our team at Mercy Medical Center. This person is responsible for assisting physicians while providing exceptional observation and reporting of patients with a variety of medical conditions.

  What you will do

  • This critical role performs various duties related to patient assistance and experience, patient transportation and the cleaning and stocking of the Emergency Department.
  • Responsible for constant bedside observation of patients
  • Accurate reporting of all observations made on patients.
  • Meets/greets patients/families/visitors in a pleasant manner assisting them with comfort needs throughout their hospital stay.
  • Able to show compassion for the human spirit and mind, advocacy and transparent communication with patients and families.
  • Other duties as assigned by the Nurse Manager

  Minimum Qualifications

  • Must possess a minimum of a high school diploma/GED.
  • Ability to pass drug screenings and background checks.
  • CPR/ Basic Life Support certification required.
    • American Red Cross (Preferred)
    • American Heart Association (accepted)
  • Assault Reduction Training

  Schedule

  • Full-Time
  • 36 hours day shift, 7:00 a.m. to 7:30 p.m.
  • Must work every other weekend and holiday as scheduled.

  Ministry/Facility Information

  • Great benefits and Health Insurance Coverage—starting Day One!
  • Career growth and advancement potential
  • Award-winning Hospitals and Departments

  Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

  Our Commitment

  Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• About the company

  Trinity Health employs about 129,000 colleagues, including 7,500 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.

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