NHS
Patient Pathway Administrator
This job is now closed
Job Description
- Req#: C9321-24-0341?language=en&page=968&sort=publicationDateDesc
- Microsoft office / 365
- 5 GCSE (or equivalent) A*- C
- Administration experience
- Evidence of ability to work independently and as a member of a team
- NHS experience
- Basic knowledge of Medical Terminology
- Communication skills both written and verbal
- Knowledge of 18 week and cancer pathways
- Microsoft office / 365
- 5 GCSE (or equivalent) A*- C
- Administration experience
- Evidence of ability to work independently and as a member of a team
- NHS experience
- Basic knowledge of Medical Terminology
- Communication skills both written and verbal
- Knowledge of 18 week and cancer pathways
Job summary
We have an exciting opportunity for a full time, 37.5 hours a week, Patient Pathway Administrator to join our team within Thoracic Surgery. The post will be pivotal in supporting the Thoracic Surgery team within the Cardiothoracic Directorate.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
Main duties of the job
Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway.
To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Date posted
30 January 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year Per Annum / Pro Rata
Contract
Permanent
Working pattern
Full-time
Reference number
321-MRC-5898314-B4-PUB-A
Job locations
John Radcliffe Hospital
Headley Way
Oxford
OX3 9DU
Job descriptionJob description
Job responsibilities
Administration
Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Use of the digital transcription system to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway.
Monitor urgent investigation requests to ensure they are processed appropriately.
To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Job responsibilities
Administration
Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Use of the digital transcription system to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway.
Monitor urgent investigation requests to ensure they are processed appropriately.
To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Desirable
Experience
Essential
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
John Radcliffe Hospital
Headley Way
Oxford
OX3 9DU
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
John Radcliffe Hospital
Headley Way
Oxford
OX3 9DU
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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