• Job Description

  Req#: C9343-25-0555?language=en&page=42&sort=publicationDateDesc

  Job summary

  Patient Pathway Assistant - 20 hours per week

  We have an exciting opportunity for a band 3 Patient Pathway Assistant to join our Pain team.

  The role will comprise of making appointments ,answering the phones and admin support for the COPE ( Centre of Pain Education team ) .

  The postholder will assist the provision of the highest quality patient care through dedicated administrative clerical support t medical and nursing staff

  The posthoder will need to ensure they are customer focused and a knowledgeable point of contact

  Main duties of the job

  Knowledge and use of iClip Pro and hospital systems are essential for this role

  You will be making appointments and seeing patients through their pathway and treatment plans and updating iClip Pro in a timely manner along with general office duties.

  About us

  Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

  We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

  The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £29,176 to £30,225 a year pa incl HCAS Outer pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  343-7156917-FM-SC

  Job locations

  Sutton Hospital, Malvern Centre

  Wrythe Lane Carshalton

  Sutton

  SM5 1AA

  
  

  Job description

  Job responsibilities

  Detailed job description and main responsibilities

  Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

  Job description

  Job responsibilities

  Detailed job description and main responsibilities

  Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

  Person Specification

  Values and Behaviours

  Essential

  • Put patients first by being helpful and caring
  • Always taking opportunities to improve, encouraging excellence
  • Work as one team - communicate, collaborate and share
  • Respect each other by being polite, pleasant and listening

  Qualifications

  Essential

  • Good general ECDL or Application & education with GCSE or equivalent in English at grade C or above

  Desirable

  • ECDL equivalent
  • NVQ level 3 in Business Administration or Customer Care or equivalent

  Experience

  Essential

  • NHS Experience
  • Knowledge of a full range of IT/Patient administration systems
  • Knowledge of patient administration work in a healthcare setting
  • Experience of customer care

  Knowledge & Skills

  Essential

  • The ability to PAS. interview prioritise tasks effectively with some direction
  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Equality and diversity

  Person Specification

  Values and Behaviours

  Essential

  • Put patients first by being helpful and caring
  • Always taking opportunities to improve, encouraging excellence
  • Work as one team - communicate, collaborate and share
  • Respect each other by being polite, pleasant and listening

  Qualifications

  Essential

  • Good general ECDL or Application & education with GCSE or equivalent in English at grade C or above

  Desirable

  • ECDL equivalent
  • NVQ level 3 in Business Administration or Customer Care or equivalent

  Experience

  Essential

  • NHS Experience
  • Knowledge of a full range of IT/Patient administration systems
  • Knowledge of patient administration work in a healthcare setting
  • Experience of customer care

  Knowledge & Skills

  Essential

  • The ability to PAS. interview prioritise tasks effectively with some direction
  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Equality and diversity

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Epsom and St Helier University Hospitals NHS Trust

  Address

  Sutton Hospital, Malvern Centre

  Wrythe Lane Carshalton

  Sutton

  SM5 1AA

  
  

  Employer's website

  https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

  Employer details

  Employer name

  Epsom and St Helier University Hospitals NHS Trust

  Address

  Sutton Hospital, Malvern Centre

  Wrythe Lane Carshalton

  Sutton

  SM5 1AA

  
  

  Employer's website

  https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice