• Job Description

  Req#: C9321-25-0636?language=en&page=594&sort=publicationDateDesc

  Job summary

  Advert - Band 4 Patient Pathway Administrator - Urology

  We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).

  As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.

  These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.

  Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier or Sandra Hardy (Urology Pathway Managers) for further information. Lisha.Collier@ouh.nhs.uk Sandra.Hardy@ouh.nhs.uk

  Main duties of the job

  1. Provide primary administrative support to consultants, clinical staff, and all patients under their care
  2. Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national targets.
  3. Monitor patient pathways and escalate any concerns to Management.
  4. Monitor urgent investigation requests to ensure they are processed appropriately.
  5. Assist the management team to arrange patients for elective access procedures.
  6. Maintain accurate and current patient details using the Trust electronic systems.

  About us

  Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk

  The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

  Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

  Details

  Date posted

  16 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year Pro rata per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  321-SWR-5498087-B4-PUB

  Job locations

  Churchill Hospital

  Old Road, Headington

  Oxford

  OX3 7LE

  
  

  Job description

  Job responsibilities

  To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.

  Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

  Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed.

  Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

  Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust.

  Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

  Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.

  Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

  Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade

  Job description

  Job responsibilities

  To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.

  Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

  Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed.

  Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

  Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust.

  Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

  Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.

  Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

  Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade

  Person Specification

  Shortlist Offline

  Essential

  • Add "2" for interview, "0" for rejected

  Person Specification

  Shortlist Offline

  Essential

  • Add "2" for interview, "0" for rejected

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Oxford University Hospitals NHS Foundation Trust

  Address

  Churchill Hospital

  Old Road, Headington

  Oxford

  OX3 7LE

  
  

  Employer's website

  https://www.ouh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Oxford University Hospitals NHS Foundation Trust

  Address

  Churchill Hospital

  Old Road, Headington

  Oxford

  OX3 7LE

  
  

  Employer's website

  https://www.ouh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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