• Job Description

  Req#: C9396-25-0180?language=en&page=67&sort=publicationDateDesc

  Job summary

  Band 2 Patient Pathway Support Officer 22.5 hours per week

  An exciting opportunity has arisen for a 22.5 hours per week ( worked over 3 days) Band 2 Patient Pathway Support Officer to work as part of our Audiology, ENT & Oral Services administration team.

  You will work as part of a multidisciplinary team registering patients and booking appointments, covering reception desks, dealing with patient queries and supporting the service line management team to meet patient access and waiting time targets.

  Main duties of the job

  • Receiving and dealing with telephone enquiries as appropriate.
  • Input and look up data on Trust IT systems in accordance with Trust policy.
  • To ensure post is opened daily and dealt with accordingly.
  • To assist colleagues as directed by the Line Manager in times of pressure of work.
  • Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
  • Photocopying, Scanning and filing letters and documents as required.
  • Liaise with staff and service users
  • To provide a point of contact for service users and other enquiries into the service either internal or external.
  • Be sympathetic and sensitive to the requirements of staff and service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
  • Attend admin team / departmental meetings on a regular basis.
  • Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.

  Continued on attached JD document...

  About us

  Developmentand staff wellbeing

  Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

  To support your wellbeing, we offer an extensive range of resources, including an on-site staff nurseryat Kingston Hospital,wellbeingpractitioners,regular wellbeing classes,dedicatedstaffphysiotherapist, comprehensiveoccupationalhealth services, 24/7employeeassistanceprogramme, and a range of other support and activities.

  We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

  Wherever you work across our organisation, we look forward to welcoming you.

  Details

  Date posted

  09 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £28,720 a year pro rata pa incl. HCAS

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  396-NN-7079444-A&C-Y

  Job locations

  Kingston Hospital

  Galsworthy Road

  Kingston Upon Thames

  KT2 7QB

  
  

  Job description

  Job responsibilities

  ***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

  Job description

  Job responsibilities

  ***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

  Person Specification

  Supporting Statement

  Essential

  • Matches role

  Desirable

  • Exceed role

  Education

  Essential

  • Meets person specs

  Desirable

  • Exceeds person specs

  Experience

  Essential

  • 2 years office

  Desirable

  • 3 years office

  Person Specification

  Supporting Statement

  Essential

  • Matches role

  Desirable

  • Exceed role

  Education

  Essential

  • Meets person specs

  Desirable

  • Exceeds person specs

  Experience

  Essential

  • 2 years office

  Desirable

  • 3 years office

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Kingston and Richmond NHS Foundation Trust

  Address

  Kingston Hospital

  Galsworthy Road

  Kingston Upon Thames

  KT2 7QB

  
  

  Employer's website

  https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Kingston and Richmond NHS Foundation Trust

  Address

  Kingston Hospital

  Galsworthy Road

  Kingston Upon Thames

  KT2 7QB

  
  

  Employer's website

  https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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