• Job Description

  Req#: C9230-25-0316?language=en&page=128&sort=publicationDateDesc

  Job summary

  Patient Pathway Tracker

  37.5 Hours per week

  Permanent

  Salary: £24,937 - £26,598 per annum

  Closing Date: 9th September 2025

  Interview Date: TBC

  **This post may close early due to high numbers of applications, so you are advised to apply promptly. **

  All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

  A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

  We welcome applications from the Armed Forces Community - get in touch to find out more

  #JoinTeamEliot

  To support the Trust in maintaining and improving the patients' journeys from Referral to Treatment by collecting, processing and actively seeking solutions to ensure that each patient is managed throughout their pathway in line with National and local targets.

  Main duties of the job

  Main Duties

  To take responsibility for the administrative process of the clinical pathway for patients at various stages of their clinical journey in receiving treatment.

  To understand current and future requirements for individual patients and take proactive steps to ensure that the pathway is maintained.

  To support and liaise with the clinical teams etc in progressing patients journeys within national guidance and improve patient care and experience.

  To alert the service providers, through the escalation policy, where personal intervention has been unsuccessful in a timely manner.

  To support the Administration Team to manage and track the patients through every stage of the patient pathway on a daily basis, to ensure diagnostic tests and any subsequent treatments are achieved within targets and escalate any potential delays in pathways as protocol which will result in breaches as soon as these are identified.

  About us

  Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

  Effective Open Communication

  excellence and safety in everything we do

  Challenge but support

  Expect respect and dignity

  Local health that inspires confidence

  Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

  Details

  Date posted

  26 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  230-46295883-CORP-F1

  Job locations

  George Eliot Hospital

  College Street

  Nuneaton

  CV10 7DJ

  
  

  Job description

  Job responsibilities

  General

  • To take responsibility for the administrative process of the clinical pathway for patients at various stages of their clinical journey in receiving treatment.
  • To understand current and future requirements for individual patients and take proactive steps to ensure that the pathway is maintained.
  • To support and liaise with the clinical teams etc in progressing patients journeys within national guidance and improve patient care and experience.
  • To alert the service providers, through the escalation policy, where personal intervention has been unsuccessful in a timely manner to allow corrective action to be achieved.
  • To ensure accurate and timely capture of data to meet the standards of the Trust to support quality improvement of the service.
  • To provide regular feedback to the team leaders and general managers as deemed necessary.
  • To be highly efficient in the use of computer and information systems where data collection across multiple systems is required, recognising the vital requirement for the highest levels of accuracy.
  • To appropriately handle sensitive and confidential information.
  • To support the Administration Team to manage and track the patients through every stage of the patient pathway on a daily basis, to ensure diagnostic tests and any subsequent treatments are achieved within targets and escalate any potential delays in pathways as protocol which will result in breaches as soon as these are identified.
  • Maintain close communication with the Service Mangers updating them on a regular basis on work progress and alerting them to of any problems that may result in a delay in the patients treatment

  Organisational

  • To organise own day-to-day workload. Supervision is given by the Surgical operational management team.
  • To work in accordance with all departmental and Trust policies and procedures.
  • To participate in departmental audit/surveys as required.
  • To ensure, in accordance with the Health and Safety at Work Act (1974, to take reasonable care for the safety of himself / herself and other persons who may be affected by his / her omissions at work.
  • To attend mandatory training sessions as determined by the Trust.
  • To comply with the Trust Manual Handling Policy.
  • To report all accidents, incident and complaints in accordance with Trust Policy.
  • To support training of new members of staff.
  • To undertake any other duties as appropriate to the role.
  • To prioritise and manage a defined workload.
  • To support in the management of the patients journey through their RTT pathways ensuring that diagnostics and appointments are not delayed.
  • To support all Processes/protocols to be implemented and actioned within the necessary timeframes in order to avoid breaches of the cancer pathway milestones.
  • To support training of new staff.
  • To advise other staff members within the Trust on the principles of RTT.

  Effort

  • Job requires keyboard/VDU use interspersed with answering the telephone, with the requirement to sit for long periods at a time.
  • There will be occasional exposure to emotional/distressing information when dealing with patient pathways.
  • Job may require pushing notes trolleys and lifting of patient notes for as required.
  • Frequent necessity to work under pressure during busy periods.

  The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post-holder may from time to time be asked to undertake other reasonable duties. Any changes will be made in discussion with the post-holder in the light of service needs.

  For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

  RELATIONSHIPS Internal:Operational ManagersDeputy Operational managersGeneral ManagersConsultantsMedical SecretariesCancer ServicesOutpatients DepartmentAdmin Call CentreDirectorate Outpatient Booking TeamsX Ray DepartmentDay Procedures UnitWardsPhysiotherapy and Support ServicesPALSEmergency DepartmentExternal:GPsPatientsExternal Trusts

  SPECIAL REQUIREMENTSThe area is extremely busy and staff can come under pressure, therefore, being able to work in that environment and not to feel overwhelmed is essential.

  Job description

  Job responsibilities

  General

  • To take responsibility for the administrative process of the clinical pathway for patients at various stages of their clinical journey in receiving treatment.
  • To understand current and future requirements for individual patients and take proactive steps to ensure that the pathway is maintained.
  • To support and liaise with the clinical teams etc in progressing patients journeys within national guidance and improve patient care and experience.
  • To alert the service providers, through the escalation policy, where personal intervention has been unsuccessful in a timely manner to allow corrective action to be achieved.
  • To ensure accurate and timely capture of data to meet the standards of the Trust to support quality improvement of the service.
  • To provide regular feedback to the team leaders and general managers as deemed necessary.
  • To be highly efficient in the use of computer and information systems where data collection across multiple systems is required, recognising the vital requirement for the highest levels of accuracy.
  • To appropriately handle sensitive and confidential information.
  • To support the Administration Team to manage and track the patients through every stage of the patient pathway on a daily basis, to ensure diagnostic tests and any subsequent treatments are achieved within targets and escalate any potential delays in pathways as protocol which will result in breaches as soon as these are identified.
  • Maintain close communication with the Service Mangers updating them on a regular basis on work progress and alerting them to of any problems that may result in a delay in the patients treatment

  Organisational

  • To organise own day-to-day workload. Supervision is given by the Surgical operational management team.
  • To work in accordance with all departmental and Trust policies and procedures.
  • To participate in departmental audit/surveys as required.
  • To ensure, in accordance with the Health and Safety at Work Act (1974, to take reasonable care for the safety of himself / herself and other persons who may be affected by his / her omissions at work.
  • To attend mandatory training sessions as determined by the Trust.
  • To comply with the Trust Manual Handling Policy.
  • To report all accidents, incident and complaints in accordance with Trust Policy.
  • To support training of new members of staff.
  • To undertake any other duties as appropriate to the role.
  • To prioritise and manage a defined workload.
  • To support in the management of the patients journey through their RTT pathways ensuring that diagnostics and appointments are not delayed.
  • To support all Processes/protocols to be implemented and actioned within the necessary timeframes in order to avoid breaches of the cancer pathway milestones.
  • To support training of new staff.
  • To advise other staff members within the Trust on the principles of RTT.

  Effort

  • Job requires keyboard/VDU use interspersed with answering the telephone, with the requirement to sit for long periods at a time.
  • There will be occasional exposure to emotional/distressing information when dealing with patient pathways.
  • Job may require pushing notes trolleys and lifting of patient notes for as required.
  • Frequent necessity to work under pressure during busy periods.

  The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post-holder may from time to time be asked to undertake other reasonable duties. Any changes will be made in discussion with the post-holder in the light of service needs.

  For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

  RELATIONSHIPS Internal:Operational ManagersDeputy Operational managersGeneral ManagersConsultantsMedical SecretariesCancer ServicesOutpatients DepartmentAdmin Call CentreDirectorate Outpatient Booking TeamsX Ray DepartmentDay Procedures UnitWardsPhysiotherapy and Support ServicesPALSEmergency DepartmentExternal:GPsPatientsExternal Trusts

  SPECIAL REQUIREMENTSThe area is extremely busy and staff can come under pressure, therefore, being able to work in that environment and not to feel overwhelmed is essential.

  Person Specification

  Experience and Knowledge

  Essential

  • Minimum 2 years administrative experience
  • Experience in working within healthcare setting.
  • Knowledge of patient pathways and RTT principles
  • Experience of autonomous working

  Desirable

  • Good working knowledge of medical terminology

  Qualification and Professional Training

  Essential

  • 4 GCSEs at grade C or above (must include Math and English) or equivalent.
  • Willing to complete learning/training courses appropriate to the development of the role.

  Desirable

  • CLAIT, ECDL or RSA grade 3 in text or processing

  Skills and Abilities

  Essential

  • Excellent communication skills
  • Excellent attention to detail
  • Use of computer systems with a high standard of data entry quality.
  • Able to work well under pressure and to strict deadlines
  • Good knowledge of Microsoft packages & databases

  Desirable

  • Good keyboard skills

  Personal Qualities

  Essential

  • Capable of responding to requests and flexibility to changing requirements
  • Ability to work on own initiative and prioritise workload.
  • Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible.
  • Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
  • Systematic in work
  • Good time management skills

  Person Specification

  Experience and Knowledge

  Essential

  • Minimum 2 years administrative experience
  • Experience in working within healthcare setting.
  • Knowledge of patient pathways and RTT principles
  • Experience of autonomous working

  Desirable

  • Good working knowledge of medical terminology

  Qualification and Professional Training

  Essential

  • 4 GCSEs at grade C or above (must include Math and English) or equivalent.
  • Willing to complete learning/training courses appropriate to the development of the role.

  Desirable

  • CLAIT, ECDL or RSA grade 3 in text or processing

  Skills and Abilities

  Essential

  • Excellent communication skills
  • Excellent attention to detail
  • Use of computer systems with a high standard of data entry quality.
  • Able to work well under pressure and to strict deadlines
  • Good knowledge of Microsoft packages & databases

  Desirable

  • Good keyboard skills

  Personal Qualities

  Essential

  • Capable of responding to requests and flexibility to changing requirements
  • Ability to work on own initiative and prioritise workload.
  • Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible.
  • Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
  • Systematic in work
  • Good time management skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  George Eliot Hospital NHS Trust

  Address

  George Eliot Hospital

  College Street

  Nuneaton

  CV10 7DJ

  
  

  Employer's website

  http://www.geh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  George Eliot Hospital NHS Trust

  Address

  George Eliot Hospital

  College Street

  Nuneaton

  CV10 7DJ

  
  

  Employer's website

  http://www.geh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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