Advocate Aurora Health
Patient Portal Rep
This job is now closed
Job Description
- Req#: R127764
10342 Revenue Cycle - HIM: Portal/Forms ROIDepartment:
Full timeStatus:
YesBenefits Eligible:
40Hou rs Per Week:
Schedule Details/Additional Information:
Sunday through Thursday 8am-4:30 pm, training will be Monday-Friday 8-4:30 until trained
Licenses & Certifications
None Required.
Degrees
High School Graduate.
Required Functional Experience
Typically requires 2 years of experience in customer service, release of information, or health information records within a healthcare environment.
Knowledge, Skills & Abilities
Excellent customer service and follow up skills. Ability to speak with customers to resolve customer issues, along with research and document the call on a computer. Works with a variety of customers and actively listens and responds with empathy to build rapport and understanding. Highly skilled with computers, including the use of Microsoft office or similar products, electronic mail and electronic medical record systems. Navigates between multiple systems and computer screens. Demonstrated ability to work well independently and as a team. Strong multi-tasking, organizational, and time management skills. Adapts well to change. Ability to prioritize workload, and work under pressure in a fast-paced environment with time constraints. Ability to handle all escalated calls and resolve issues before they become escalated complaints. Ability to represent Advocate Aurora Health and the company values to patients.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
About the company
Advocate Aurora Health is a non-profit health care system with dual headquarters located in Milwaukee, Wisconsin