Nova Scotia Health Authority
Patient Relations Leader (Designated) - Public Engagement, Communications & External Relations
This job is now closed
Job Description
- Req#: 169426
- Degree from a health profession related discipline or related field
- Experience and/or training in a clinical health discipline, Health Services Administration, Business Administration or a related program an asset
- Certificate or training related to communications, quality, patient relations, safety, risk management, or related program an asset
- Certified Health Executive is an asset
- French language proficiency an asset
- Permanent, Full-Time position; 75 hours bi-weekly
- this position is flexible to work anywhere within Nova Scotia with occasional travel to Halifax for in-person meetings
Req ID: 169426
Company: Nova Scotia Health
Location: Central Zone, Nova Scotia Hospital
Department: PEC Patient Relations CNS
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Status: Management/Non Union P osition
Posting Closing Date: 5-Dec-23Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.
About the Opportunity
Please Note: This is a designated position. The successful candidate must be from one or more of the below designated group to be considered and must self-identify as: Indigenous People, African Nova Scotians, People of Colour, Persons with Disabilities, 2SLGBTQIA+, Immigrants/Newcomers.
Reporting to the Director, External Relations and Special Projects the Patient Relations Leader provides leadership, collaborates and participates with the Public Engagement, Communication & External Relations, Quality Improvement and Safety teams and care teams to coordinate, facilitate and support the implementation of patient feedback and patient experience to achieve the best outcomes in patient experience and high quality and safe health service delivery programs and continuous improvement.
The leader is responsible for objectively and fairly managing patient and family feedback with the goal of improving patient experience and quality of care, managing risk and identifying gaps between patient expectations and experiences of care.
The leader guides the team in ensuring collaboration with patients and families and care teams is conducted with the required confidentiality, tact and diplomacy to safeguard appropriate confidentialities; and ensures a person and family-centred care approach is employed in all aspects of planning, delivering and evaluating quality service delivery.
The leader oversees the gathering, interpretation, and integration of healthcare experiences into meaningful evidence which is then shared across Nova Scotia Health for the purpose of learning from patient experience, supporting decision making, and enhancing person-centred care.
The leader enables communication and meaningful engagement between patients and families and care teams with a priority focus on preserving relationships and building trust and confidence in patient/family and healthcare provider relationships, Nova Scotia Health and the health care system.
About You
We would love to hear from you if you have the following:
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
Hours
Compensation and Incentives
$41.48 - $55.11 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
Preferred candidates must be able to demonstrate proof of primary series of COVID -19 vaccine at time of hire.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.
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About the company
The Nova Scotia Health Authority is a provincial health authority serving Nova Scotia, Canada.