RWJBarnabas Health
Patient Representative, Centralized Scheduling, Fulltime, Remote, New Jersey
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Job Description
- Req#: 102963
- T hree (3) y ears of cler ical experience i ncl uding at l east t wo (2) years of admitt ing /patient i n take experience in a hospi t al or am bulatory setting
- K now ledge of medical ter m inol o gy
- P osi t ion re quires exqui site communicat ion skills
- A b ility to r ead, wri t e, and speak or com munica te in Eng lish to successful ly acco mplish the essential duties of the posi t ion
- H i g h l y effec t i ve oral and w ritten com munica t ion sk i lls are requ ired to com munica te w ith cl inica l, adm inist r a ti ve and other personne l
- S uperior interpe rsonal skills are i m portant in maintai n i ng a sound pub lic i mage in dea ling w ith pat ien ts, fam il ies, and ref e rring physicians
- Must be co m puter literate with proficiency and wor k i ng k nowledge of database and reporting tools such as Microsoft Word, Excel, Access and Po wer Point
- A bility to speak other languages a p lus
- Epic Experience
- Shift Working: Monday-Friday, 8:00AM-4:30PM
- Day Shift
- Full-Time, 40 Hours Per Week
Job Overview:
The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.
Qualifications:
Required:
Preferred:
Scheduling Requirements:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About the company
RWJBarnabas Health is a network of independent healthcare providers in New Jersey, based out of West Orange. Members include academic centers, acute care facilities, and research hospitals. The goals of the network include collaboration on educational and research programs.
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