Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

05/30/2025

Type of Position:

Administration - Outreach

Job Type:

Regular No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department:

COM PSY Child Study Center and Strive Access

Department's Website:

Summary of Job Duties:

The Patient Representative works under general supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests, and/or procedures, check-in and register patients, check out patients, and collect payments and issue receipts, verify insurance coverage, and respond appropriately to the requirements of third-party payors. In addition, this position is responsible for counseling patients on their financial status and obligation; and identifying and referring patients and/or responsible parties to an appropriate sponsoring agency.

Qualifications:

• Bachelor's degree in business, healthcare or related field or

• Asociates degree in business, healthcare or related field plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling or

• High School diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling required.

Additional Information:

Responsibilities:

• Schedules, reschedules, and coordinates appointments using the appropriate hospital systems by performing visit notifications of patients, conducts ore-registration of patients as needed, inputs and/or updates accurate patient information.

• May process walk-in's, creates new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments/ Schedule procedures and/or tests as needed. Issues school/work excuses, sends out no show letters, takes patient photos for medical record.

• Responsible for blocking schedules as appropriate.

• Receives new patient referrals; coordinates with referral source to obtain demographic information.

• Conducts insurance verification and benefit explanation by running eligibility on patients, performs ABN completion.

• Conducts authorizations and pre-certifications, tracks pre-authorization and maintains referrals. Enters benefit and authorization information in PCT.

• Obtains OON waiver and coordination of OON waivers.

• Responsible for inputting daily and monthly statistics and communication about any medical records issues.

• Responsible for various reports as needed.

• Collects and posts payments and issues receipts.

• Responsible for reconciliation/management change fund.

• Responsible for reconciliation of daily deposit and batch POS dollars, and must complete deposit agreement.

• Counsels patients on any and all related financial information ie. hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matric payment methods.

• Responsible for pre-counsel patients regarding the payment expectations for service.

• Completes Epic workflow for new patients.

• Completes UB value codes, inputs daily charges, and reconcile charges. (Charge Entry may not be applicable in all areas, some areas utilize e0billing).

• As needed- will inventory, order, and stock supplies, clean and maintain equipment, maintain petty cash, pick-up and deliver mail to the mailroom, ensure the waiting room is clean, stocked with educational information, and coffee.

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff.

• Participates in annual education needs assessment.

• Maintains required job skill competencies and completes skill assessment annually.

• Completes and maintains documentation of continuing education hours annually.

• Performs other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

ResumeList of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes