NHS
Patient Safety Support Officer
This job is now closed
Job Description
- Req#: C9245-25-0215?language=en&page=234&sort=publicationDateDesc
- Compassion
- Accountability
- Respect
- Excellence
- GSCE or higher
- 2.NVQ in Business and Administration Level 2 or above
- Previous NHS experience
- Use of Microsoft Word, MS Excel, MS Power-point & Email system
- Experience of dealing sensitively with challenging or upset patients or families.
- Experience of data quality checking
- Experience of using patient safety management system Ulysses, Datix or other risk management systems
- Experience in organising multi-disciplinary meetings
- Good verbal and written communication skills
- Able to organise and prioritise work
- Understanding of hospital administrative structure
- GSCE or higher
- 2.NVQ in Business and Administration Level 2 or above
- Previous NHS experience
- Use of Microsoft Word, MS Excel, MS Power-point & Email system
- Experience of dealing sensitively with challenging or upset patients or families.
- Experience of data quality checking
- Experience of using patient safety management system Ulysses, Datix or other risk management systems
- Experience in organising multi-disciplinary meetings
- Good verbal and written communication skills
- Able to organise and prioritise work
- Understanding of hospital administrative structure
Job summary
The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.
The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:
Facilitating the incident reporting and management process
Supporting the delivery of serious incident investigation process
Supporting the wider work of the patient safety team
Main duties of the job
ToCommunicate with a range of contact's e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.
ToProvide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include
Typing documents - letters, meeting notes, reports
Processing correspondence, messages and emails - including emails from external organisations - ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention
Data inputting
Developing and maintaining effective and efficient office systems including electronic filing
Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes
Data quality checking
Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate
Support with training needs for all staff users
Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system
Highlighting potential serious incidents with the Patient Safety Team as required
System maintenance as required
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviors which we expect all of our staff to demonstrate:
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
245-ADM3COR-04-25
Job locations
Tameside and Glossop Intergrated Care Foundation Trust
Fountain Street
Ashton Under Lyne
OL7 9RW
Job descriptionJob description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Tameside and Glossop Intergrated Care Foundation Trust
Fountain Street
Ashton Under Lyne
OL7 9RW
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Tameside and Glossop Intergrated Care Foundation Trust
Fountain Street
Ashton Under Lyne
OL7 9RW
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.