Presbyterian Healthcare Services
Patient Scheduler II- Atrisco Urgent Care
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Job Description
- Req#: 48659
- Per Required Need - Exempt: No
- Job is based at PMG - Atrisco
- Work hours: Varied Days and Hours
- Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.
Overview
Presbyterian is seeking a Patient Scheduler II-Atrisco Urgent Care
Provides exceptional patient experience for each patient caseAccuracy in scheduling is paramount in performance Uses advanced visit types in a multi-disciplinary specialty 100% validation prior authorizations/certifications/referrals are in place PRIOR to procedurePerform non-clinical pre-surgery patient and family educationCoordinate admission paperwork when applicableOther duties as assigned
How you belong matters here.
We value our employees' differences and find strength in the diversity of our team and community.
At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.
Why Join Us
Ideal Candidate:A minimum 12 months experience in a clinical setting
Qualifications
Academic Preparation: High school or equivalent Short-term training in Medical Terminology.Experience: A minimum 12 months experience in a clinical settingProficiency in prior authorization/certification/referral process
Must pass EPIC competency for Registration at completion of Epic Clerical Training classAbilities: Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointmentsCoordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.Requires strong organizational skillsMust be able to function under pressure while maintaining professionalismWorking knowledge of CPT and ICD-10 codingPass annual competency exam for all areas of responsibility.Attend Quarterly MSO meetings.Attend Staff meetingsAttend Employee Forums
Responsibilities
Customer Service and Caring Practices:Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.Addresses and attempts to appropriately resolve complaints in the moment by using key words at key timesAbility to manage conflict and appropriately request the help of a supervisor when neededRound with patients waiting to insure their comfort and to inform of delays when applicableEncounter Components: Performs the patient scheduling process and validates accurate patient demographicsGuide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)Set patient expectations regarding Prior Authorization, Referrals and out of pocket expensesMeet 1 on 1 with patient to schedule invasive procedures in or out patientAdvised patient and patient families of non-clinical instructionDevelop and maintain a positive relationship with OR personnelFollow OR protocols for scheduling such as utilizing assigned block time Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an on-going basisFinancial Accountabilities:Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy CenterValidate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occursMessage Management: Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.Medical Record Components: Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing recordsPatient RelationsComprehend quality service connection to patient satisfaction and reimbursement Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicablePerform confirmation calls when applicable to include directions and instructions as required by the visit typePatient SafetyRespond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.Report any concern that may create a safety issue. Annual competency completion of Clerical Staff during a Code BlueQuality Improvement: Appointment reminder callsReschedulingEvaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelinesWorks with assigned physicians to maximize schedule effectivenessWillingness to work in a positive manner to assist in development of new surgical programsC.A.R.E.S Behaviors: Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
Benefits
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.56/Hr.Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.About the company
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