Employer is seeking motivated Patient Scheduler to support Cardiothoracic Surgery team. This job can be performed 100% remotely.

Responsibilities:
- Maintain front office functions: manage inbound telephone calls, assist callers &/or message messages when necessary
- Manage referral work queues, EPIC in basket messages, online patient scheduling requests, and provider clinic templates
- Schedule patient appointments in EPIC
- Verify and update demographic and primary care provider (PCP) information in EPIC
- Coordinate and obtain referrals and referral authorizations for clinic appointments
- Retrieve medical records and other medical information as requested
- Review appropriate reports and work queues for scheduling accuracy
- Manage incoming faxes and route appropriately
- Follow HIPAA guidelines at all times while handling sensitive situations involving patients and constituents
- Attend relevant meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities
- Provide cross-coverage as required for other patient scheduling roles
- Participate in all staff meetings within the Division and contribute towards any ongoing staff projects
- Perform other duties as assigned by the Officer Supervisor, Business Program Manager, Division Director, or Division Head

Requirements:
- High school diploma or equivalent with a minimum of 2 years’ experience in a healthcare setting
- Prior patient scheduling via electronic medical record system is preferred
- Strong PC skills with proficiency in Microsoft Office
- High level verbal and written communication in conjunction with professional telephone etiquette
- Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with a diversified customer/patient clientele
- Must be personable, collaborative, and work well under pressure
- The ability to act independently while also maintaining positive working relationships
- Must maintain confidentiality at all times; familiarity with HIPAA guidelines strongly preferred
- Broad knowledge of medical practice front office operations and medical terminology is helpful

Additional Information:
- All applications MUST be submitted via employer's website
- Background investigations and drug/health screenings may be required
- Employer is an equal opportunity employer
- Pay range represents employer's good faith and reasonable estimate of compensation
- Employer provides generous leave, health plans, and retirement contributions
- Employer supports a Tobacco Free Workplace Environment.