DASHRC
Patient Service Center Workforce Analyst
This job is now closed
Job Description
- Req#: JR2974
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $79,121.28 annually
- Opportunity for career advancement and development within the organization
- Comprehensive benefits package including medical, dental, and vision insurance
- Flexible Spending Accounts and 403(b) retirement savings plans with employer matching contributions
- Paid Time Off & Holidays, including Paid CME Days
- Unique offerings such as tuition reimbursement and pet care insurance
What to Expect (Job Responsibilities):
- Provide data analytics, forecasting, and queue management support to optimize service levels in the Patient Service Center (PSC)
- Mine and extract data to deliver daily, weekly, and monthly dashboards on PSC metrics
- Collaborate with management and executives to plan and execute PSC strategic initiatives
- Communicate trends, recommendations, and root-cause analysis for optimizing the contact center environment
- Operate and configure the workforce management tool, including scheduling, analysis, and forecasting functions
What is Required (Qualifications):
- Bachelor’s Degree or equivalent combination of education and work experience preferred
- Minimum of 3 years of progressive experience with analysis, identifying trends, business operations, or analytics in a Contact Center
- Strong analytical skills and attention to detail
- Excellent communication skills for interacting with management and executives
- Ability to work in a fast-paced environment and manage multiple priorities
How to Stand Out (Preferred Qualifications):
- Experience with ACD technology and contact center operations
- Familiarity with workforce management tools and metrics
- Background in healthcare services or community clinics
- Proficient in data visualization and reporting software
- Knowledge of customer service best practices
#HealthcareServices #DataAnalytics #CareerOpportunity #CompetitivePay #EmployeeBenefits
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