• Job Description

  Req#: PATIE004370

  Central Ohio Primary Care is seeking a Patient Service Representative for our Arlington-Mill Run Internal Medicine office in Hilliard, OH. The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This position works closely with patients, clinical teams, and business offices on accurately checking in, collecting ID and insurance cards, signatures and copay/deductible, and checking out. Responsibilities include ensuring timely patient flow into exam rooms, reporting any delays to the patients and/or Physician teams and operating the front office. The Patient Service Representative ensures that patient satisfaction goals are met or exceeded. This is a part-time position Monday - Friday 7a-12p.

  Essential Duties and Responsibilities:

  •Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

  •Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.

  •Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.

  •Collect copays, deductibles and/or outstanding balances.

  •Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.

  •Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

  •Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

  •Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

  Qualifications:

  Experience, Education, Licensures & Certifications

  •Preferred: 1 year of administrative experience in a healthcare related setting

  •Required: High School diploma or GED

  Knowledge, Skills & Abilities

  •Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

  •Strong organizational and written communication skills;

  •Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

  •Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;

  •Ability to work independently and in a team environment; and able to lead by example;

  •Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Central Ohio Primary Care is the largest physician-owned primary care group in the United States. We have a broad team of over 350 internists, family physicians, pediatricians, and specialists serving Columbus and other Central Ohio locations.

Notice