• Job Description

  Req#: JP-005369478

  Job Title: Patient Service Representative

  Job Description

  The Patient Representative / Front Desk Receptionist serves as the first point of contact for patients, delivering exceptional, patient-centered service. This role is responsible for facilitating access to care in a courteous, knowledgeable, and efficient manner. The ideal candidate will demonstrate strong interpersonal communication skills and the ability to work effectively with a diverse population. This position plays a vital role in the healthcare team by managing the registration and appointment process and ensuring a seamless patient experience.

  Responsibilities

  • Greet and assist patients with daily front desk operations, ensuring all necessary steps for service delivery are initiated.
  • Communicate clearly and professionally with patients and team members across all service touchpoints (in-person, phone, mail, and digital).
  • Schedule appointments, explain services and associated fees, and collect payments as needed.
  • Verify insurance coverage and determine fees based on the sliding scale fee structure.
  • Distribute essential materials to patients, including satisfaction surveys, patient rights documentation, and other relevant information.
  • Maintain compliance with organizational policies, procedures, and job-specific standards.

  Essential Skills

  • Customer service
  • Medical knowledge
  • Health care
  • Healthcare reception
  • EMR
  • Prior authorization
  • Data entry

  Additional Skills & Qualifications

  • High School Diploma/GED

  Work Environment

  The position is based in a clinical setting with a schedule of Monday through Friday 8am-5pm.

  This is a contracted opportunity that may lead to a long-term position.

  Pay and Benefits

  The pay range for this position is $18.00 - $23.00/hr.

  Eligibility requirements apply to some benefits and may depend on your job
  classification and length of employment. Benefits are subject to change and may be
  subject to specific elections, plan, or program terms. If eligible, the benefits
  available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

  Workplace Type

  This is a fully onsite position in Poughkeepsie,NY.

  Application Deadline

  This position is anticipated to close on Jul 8, 2025.

  About Aston Carter:

  Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• About the company

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