Bowen Center
Patient Service Representative
This job is now closed
Job Description
- Req#: PATIE002748
- Greet, educate and instruct patients through admission and services process
- Verify patient information and check in patients for scheduled appointments
- Notify patient of insurance benefits and financial responsibilities
- Answer telephone and direct calls appropriately
- Schedule patient appointments
- Manage clinical schedules and assist clinical staff as needed
- Monitor account balances, payment plans, and collection reports
- Cross-train with county client services staff and help cover county offices when requested
- Preform cash handling responsibilities and daily reconciliation of cash drawer
- Other duties as assigned
- Education: High School Diploma or GED
- Certificate or Professional License: No certificates or professional license required
- Experience: Minimum of one (1) year in an office capacity preferred; customer service experience in a healthcare setting desired
- Valid driver’s license and active liability insurance
- Satisfactory results from criminal background check
The Patient Services Representative provides customer service support to both internal and external customers. Duties include working directly with patients to assist with the admission and services process, review insurance eligibility and financial responsibilities and schedule appointments. This position will have cash handling responsibilities and will also assist clinical staff with their schedules and complete other tasks that contribute to the day to day functions of the department.
Qualifications:
As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot and TB test to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.
We are committed to fostering an inclusive workplace that champions diversity and ensures fairness for all. Our policy ensures that every employee and applicant is provided with equal employment opportunities, free from discrimination and harassment. We stand firm against bias based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment extends across all facets of employment, encompassing recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Qualifications
Education
Required
High School
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
Bowen Center provides an integrated approach to healthcare for your mental and physical health along with addiction recovery treatment. Our mission is to strengthen our communities and to improve the health and well-being of those we are privi...
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