• Job Description

  Req#: 252002295

  This is a Full-Time position (80 hours per pay period) with eight hour day shifts, located at our Scripps Mercy Hospital San Diego in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

  Why join Scripps Health?

  At Scripps Health, your ambition is empowered and your abilities are appreciated:

  • Nearly a quarter of our employees have been with Scripps Health for over 10 years.
  • Scripps is a Great Place to Work Certified company for 2025.
  • Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
  • Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
  • We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
  • Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

  Join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Specialist in the Radiation - Oncology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

  • Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
  • Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
  • Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
  • Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

  Required Qualifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
  • Able to adapt, prioritize and meet deadlines.

  Preferred Qualifications:

  • 2 years of experience in customer service or healthcare/medical office environment.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Code.

• About the company

  Scripps Health is a nonprofit health care system based in San Diego, California.

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