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Job Description
- Req#: M0038-25-1073?language=en&page=812&sort=publicationDateDesc
- Help patients to access the right services.
- Assist with keeping health records accurate and up-to-date.
- Ensure that appointment bookings are well-managed.
- Are involved in all the background administrative and secretarial work that supports the smooth running of a GP surgery.
- NHS pension scheme,a defined benefits scheme.
- Annual leave: minimum 210 hrs per annum, FTE, and bank holidays.
- Parking for staff.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist or administrative experience is desirable.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist or administrative experience is desirable.
Job summary
Flitwick Surgery has a great opportunity for a patient services administrator to join our team on a part-time basis working three days a week. We would also welcome applications from candidates looking for occasional/bank work to cover sickness and holidays.
There is more to this role than answering the phone and making appointments. We are looking for staff to join our busy patient services team, to help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Main duties of the job
About us
Flitwick is a busy surgery, run as a partnership and serving a practice population of 14,250 patients. The clinical team consists of GPs, minor illness nurses, pharmacists, a paramedic, practice nurses and HCAs. We are a training practice for GPs and also take part in medical research. We are part of Green Vale Health PCN.
Due to our location in Flitwick, a commuter town in rural Bedfordshire, the practice population is diverse, covering patients of all life stages. We have good links to the A6 and M1.
We offer our employees the following benefits:
If you would like to discuss the role, prior to making an application, please contact Hanna Osborne on 01525 715300.
Details
Date posted
18 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
28807
Job locations
Highlands
Flitwick
Bedfordshire
MK45 1DW
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Highlands
Flitwick
Bedfordshire
MK45 1DW
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
Highlands
Flitwick
Bedfordshire
MK45 1DW
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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