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Job Description
- Req#: E0314-25-3011?language=en&page=663&sort=publicationDateDesc
- Join a friendly team with patient care at the heart of everything they do.
- Opportunities to grow, learn new skills, and advance your career.
- An extensive range of wellbeing and lifestyle benefits
- With experience in accurate electronic record keeping and complaint resolution you'll work collaboratively with clinical and patient services staff to deliver the high standard of service required by our patients.
- Working collaboratively with clinical and patient services staff to deliver the high standard of service required by our patients.
- Booking face to face and telephone appointments, including 1st appointments and follow ups.
- You'll Liaise with NHS providers regarding the management of onward patient referrals.
- You will communicate with the Patient Services Coordinator to ensure that clinics are scheduled effectively, patients are allocated efficiently and that theatre and clinic capacity is optimised.
- Covering Reception teams absences at our North West Clinics. Please note there will be times that you will need to cover at short notice.
- A flexible approach to the role.
- Driving License and own vehicle
- Previous administration experience in a similar setting
- Sound knowledge and understanding of IT and software packages (Word/Excel)
- Excellent Communication skills (Written, Face to Face and Phone)
- Ability to prioritise and work on own initiative
- Join a friendly team with patient care at the heart of everything they do.
- Opportunities to grow, learn new skills, and advance your career.
- An extensive range of wellbeing and lifestyle benefits.
- Join a friendly team with patient care at the heart of everything they do.
- Opportunities to grow, learn new skills, and advance your career.
- An extensive range of wellbeing and lifestyle benefits
- Join a friendly team with patient care at the heart of everything they do.
- Opportunities to grow, learn new skills, and advance your career.
- An extensive range of wellbeing and lifestyle benefits
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
- Admin exp in medical sector needed
Job summary
UNLOCK YOUR BEST WORK LIFE + make a difference for every patient We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services we provide, whilst booking appointments and covering Reception duties. You will ensure the patient is at the heart of everything you do.
You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required.
The role may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.
Why work with us?
Location: Rochdale and adhoc cover in our North West Reception Sites.
Hours: 37.5 hours per week Mon Fri
Shift times: Monday to Friday between 8am and 6pm
Main duties of the job
You'll act as first point of contact for patient enquiries and action accordingly whether via the telephone, in writing or face to face. Always aiming to resolve queries fully at the first opportunity.
About us
You will be an experienced Administrator with:
Why work with us?
To apply for the role click on the link below. If you have any questions contact Dale.Leer@practiceplusgroup.com in our friendly resourcing team, or call 07971030100
Details
Date posted
26 June 2025
Pay scheme
Other
Salary
£23,809.50 a year £23,809.50
Contract
Permanent
Working pattern
Full-time
Reference number
12007
Job locations
Croft Shifa Health Centre
Belfield Road
Rochdale
Greater Manchester
OL16 2UP
Job descriptionJob description
Job responsibilities
UNLOCK YOUR BEST WORK LIFE + make a difference for every patient We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services we provide, whilst booking appointments and covering Reception duties. You will ensure the patient is at the heart of everything you do.
You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required.
The role may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.
Why work with us?
Location: Rochdale and adhoc cover in our North West Reception Sites.
Hours: 37.5 hours per week Mon Fri
Shift times: Monday to Friday between 8am and 6pm
Job responsibilities
UNLOCK YOUR BEST WORK LIFE + make a difference for every patient We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services we provide, whilst booking appointments and covering Reception duties. You will ensure the patient is at the heart of everything you do.
You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required.
The role may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.
Why work with us?
Location: Rochdale and adhoc cover in our North West Reception Sites.
Hours: 37.5 hours per week Mon Fri
Shift times: Monday to Friday between 8am and 6pm
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Practice Plus Group
Address
Croft Shifa Health Centre
Belfield Road
Rochdale
Greater Manchester
OL16 2UP
Employer's website
https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)
Employer details
Employer name
Practice Plus Group
Address
Croft Shifa Health Centre
Belfield Road
Rochdale
Greater Manchester
OL16 2UP
Employer's website
https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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