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Job Description
- Req#: A3007-25-0076?language=en&page=781&sort=publicationDateDesc
- Good standard of education GCSE or equivalent
- Customer Service qualification
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
- Using System One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
- Good standard of education GCSE or equivalent
- Customer Service qualification
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
- Using System One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Job summary
This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries. You will be trained on all the relevant procedures for the department.
Main duties of the job
Key Responsibilities will be
1 answering the telephone
2- working on the front desk
3 issuing prescriptions
4- completing reception related administration work
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
The Patient Services teams are made up of reception/prescription/secretary and administration. All of which are an integral part of the running of the surgery.
Details
Date posted
29 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3007-25-0076
Job locations
Headlands Surgery
20 Headlands
Kettering
Northamptonshire
NN15 7HP
Job descriptionJob description
Job responsibilities
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Headlands Surgery
20 Headlands
Kettering
Northamptonshire
NN15 7HP
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer details
Employer name
Lakeside Healthcare Group
Address
Headlands Surgery
20 Headlands
Kettering
Northamptonshire
NN15 7HP
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.