• Job Description

  Req#: E0462-25-0020?language=en&page=751&sort=publicationDateDesc

  Job summary

  Are you passionate about delivering excellent customer service?

  Are you compassionate, empathetic and patient?

  This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are supported to access the care that they need.

  Join us on our mission to deliver a service where patients quickly and easily receive the right care from the right person, at the right time, in the right place.

  This isn't just our mission for patients, it is designed with our people in mind too, to ease the pressures and demands of the 8am morning rush!

  Tell me more

  • Part time opportunity available
  • 22.5 hours, across 3 days
  • Fabulous Employee Benefits Package
  • Generous holiday allowance
  • Access to NHS pension*

  At the forefront of the GP practice, you will act as the first port of call for patients both face-to-face and over the the telephone, supporting patients to access the care that they need.

  Main duties of the job

  You will bring your skills and experience to life by:

  • Deliver patient centred support to patients to access the care they need.
  • Ensuring appointments are triaged effectively through digitised systems including SysmOne.
  • Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
  • Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
  • Responding to and supporting with patient complaints.
  • Contributing effectively to overall KPI targets.

  About us

  At Spirit Primary Care we continue to transform and revolutionise the way that we deliver Primary Care services. With a focus on collaboration across practices, the development of more effective triage services and the increased use of new technology, we continue to improve the experience of Primary Care for both staff and patients.

  Tracking our performance against nationally established goals, leads us to deliver better, more streamlined patient care, helps us to reduce the administrative burden and increase the uptake and ease of access to care. We have an extensive multi-disciplinary team who are keen to innovate and utilise their varied skillset and we are seeking talented individuals like you to become a part of it!

  Details

  Date posted

  20 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  E0462-25-0020

  Job locations

  Rushey Mead Health Centre

  8 Lockerbie Walk

  Leicester

  LE4 7ZX

  
  

  Job description

  Job responsibilities

  Be the face of Spirit Primary Care for visitors to the practice and via telephone, delivering an exceptional service.

  Be at the forefront of the triage model, escalating patient requests appropriately and/or signposting patients to a more appropriate service.

  Effectively communicate with and support the practices clinical and non-clinical teams, secondary care and associated healthcare agencies.

  Job description

  Job responsibilities

  Be the face of Spirit Primary Care for visitors to the practice and via telephone, delivering an exceptional service.

  Be at the forefront of the triage model, escalating patient requests appropriately and/or signposting patients to a more appropriate service.

  Effectively communicate with and support the practices clinical and non-clinical teams, secondary care and associated healthcare agencies.

  Person Specification

  Specific skills and competencies

  Essential

  • Must have PC skills will be able to use basic Word, Excel and e-mail.
  • Knowledge of Primary Care Clinical systems - desirable
  • Excellent communicator, both spoken and written.
  • Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm.
  • Able to work as part of a team and communicate effectively with other team members.
  • Able to effectively manage own time and workload.
  • Flexible, adaptable, and comfortable dealing with changing priorities.

  Experience

  Essential

  • Deliver patient centred support to patients to access the care they need.
  • Ensuring appointments are triaged effectively through digitised systems including SysmOne.
  • Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
  • Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
  • Responding to and supporting with patient complaints.
  • Contributing effectively to overall KPI targets.

  Qualifications

  Essential

  • GCSE Maths and English Grade A to C

  Person Specification

  Specific skills and competencies

  Essential

  • Must have PC skills will be able to use basic Word, Excel and e-mail.
  • Knowledge of Primary Care Clinical systems - desirable
  • Excellent communicator, both spoken and written.
  • Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm.
  • Able to work as part of a team and communicate effectively with other team members.
  • Able to effectively manage own time and workload.
  • Flexible, adaptable, and comfortable dealing with changing priorities.

  Experience

  Essential

  • Deliver patient centred support to patients to access the care they need.
  • Ensuring appointments are triaged effectively through digitised systems including SysmOne.
  • Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
  • Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
  • Responding to and supporting with patient complaints.
  • Contributing effectively to overall KPI targets.

  Qualifications

  Essential

  • GCSE Maths and English Grade A to C

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Spirit Primary Care Limited

  Address

  Rushey Mead Health Centre

  8 Lockerbie Walk

  Leicester

  LE4 7ZX

  Employer details

  Employer name

  Spirit Primary Care Limited

  Address

  Rushey Mead Health Centre

  8 Lockerbie Walk

  Leicester

  LE4 7ZX

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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