• Job Description

  Req#: A3049-25-0003?language=en&page=614&sort=publicationDateDesc

  Job summary

  The purpose of this role is to be a trusted, caring, and informative person to/for our patients when they require access to our services or support. In doing this you will be the main point of contact between doctors, patients, and other medical colleagues.

  Main duties of the job

  Please see attached job description and person spec for full details

  Provide a caring, informative, and professional service to patients and others with regard to appointments, queries and other information supporting the all-round care that patients receive at our surgeries.

  Provide support services to all members of the Practice team across our sites, including a range of administrative tasks relating to care, record keeping and communication

  NB. The post holder must understand that whilst this post may primarily be based at one of the Middlewood practice bases, flexibility will be required to work from any of the bases within the Partnership, according to business need. Working hours will be variable, with the working week being organised according to a rota. Hours will be notified in advance on a monthly basis.

  About us

  The Middlewood Partnership is a GP Practice and Primary Care Network of 34,500 patients, established in April 2019. We operate from 4 sites across Bollington, Disley and Poynton and we are looking for an enthusiastic individual who shares our values and has the energy and skills contribute to shaping how we deliver care for the future, to join the Middlewood Partnership as a Patient Services Advisor

  Details

  Date posted

  07 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A3049-25-0003

  Job locations

  Bollington Medical Centre

  Wellington Road

  Bollington

  Macclesfield

  Cheshire

  SK10 5JH

  
  

  The Schoolhouse Surgery

  2 Buxton Old Road

  Disley

  Stockport

  Cheshire

  SK12 2BB

  
  

  Mcilvride Medical Practice

  5 Chester Road

  Poynton

  Stockport

  Cheshire

  SK12 1EU

  
  

  Priorslegh Medical Centre

  Park Lane

  Poynton

  Stockport

  Cheshire

  SK12 1GP

  
  

  Job description

  Job responsibilities

  Please refer to attached job description for full details

  Key tasks include:

  Booking patient appointments with GPs or other health professionals using the practiceappointments system

  Supporting patients in accessing our on-line digital request system

  Explaining practice arrangements to new patients who register with the practice both on a permanent and a temporary basis

  Responding and helping with all queries and requests for assistance from patients and othervisitors.

  Being positive and supportive and treating everyone with dignity and respect.

  Directing enquiries to the appropriate people and understanding and managing patient expectations through effective questioning.

  Chaperoning during clinical consultations, as required following training and support

  Sometimes there can be difficult conversations and part of the role will be handling these situations in a calm and professional manner with support from colleagues.

  Being responsible, alongside colleagues, for opening and closing procedures for the surgery following suitable training

  Responding to all general patient enquiries and following and directing patients through our practice processes and procedures. This includes but is not limited to; new patient registrations, requests for patient access, repeat prescription requests, requests for patient information such as Subject Access Requests and receiving samples from patients.

  Ensuring that colleagues are provided with any information about any unresolved or urgent matters either using the message book or internal email.

  Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members.

  Keeping all areas in the surgery tidy especially the reception and waiting room areas.

  Ensuring that all outgoing patient correspondence is filed in order ready for collection.

  Taking payments and issuing receipts for non-NHS work where appropriate.

  To ensure that all patient records are kept up to date within the remit of the role.

  To ensure that our strict confidentiality guidelines are adhered to

  To ensure that all equipment in the reception area is working before the start of the session, and during a shift, reporting any faults as and when discovered, to the Practice Operational Manager.

  To use all IT systems to enhance communication to patients

  To carry out any duties that maybe necessary to assist with the smooth running of the surgery

  Flexibility is essential to cover for annual leave, absence, and all other instances

  Job description

  Job responsibilities

  Please refer to attached job description for full details

  Key tasks include:

  Booking patient appointments with GPs or other health professionals using the practiceappointments system

  Supporting patients in accessing our on-line digital request system

  Explaining practice arrangements to new patients who register with the practice both on a permanent and a temporary basis

  Responding and helping with all queries and requests for assistance from patients and othervisitors.

  Being positive and supportive and treating everyone with dignity and respect.

  Directing enquiries to the appropriate people and understanding and managing patient expectations through effective questioning.

  Chaperoning during clinical consultations, as required following training and support

  Sometimes there can be difficult conversations and part of the role will be handling these situations in a calm and professional manner with support from colleagues.

  Being responsible, alongside colleagues, for opening and closing procedures for the surgery following suitable training

  Responding to all general patient enquiries and following and directing patients through our practice processes and procedures. This includes but is not limited to; new patient registrations, requests for patient access, repeat prescription requests, requests for patient information such as Subject Access Requests and receiving samples from patients.

  Ensuring that colleagues are provided with any information about any unresolved or urgent matters either using the message book or internal email.

  Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members.

  Keeping all areas in the surgery tidy especially the reception and waiting room areas.

  Ensuring that all outgoing patient correspondence is filed in order ready for collection.

  Taking payments and issuing receipts for non-NHS work where appropriate.

  To ensure that all patient records are kept up to date within the remit of the role.

  To ensure that our strict confidentiality guidelines are adhered to

  To ensure that all equipment in the reception area is working before the start of the session, and during a shift, reporting any faults as and when discovered, to the Practice Operational Manager.

  To use all IT systems to enhance communication to patients

  To carry out any duties that maybe necessary to assist with the smooth running of the surgery

  Flexibility is essential to cover for annual leave, absence, and all other instances

  Person Specification

  Other

  Essential

  • Access to own transport and ability to travel across the locality

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills
  • Excellent keyboard and word processing skills

  Experience

  Essential

  • Experience of working with the general public
  • Experience of working in a team
  • Experience of working closely with colleagues, managers and clinicians
  • Knowledge and experience of conflict management

  Desirable

  • Experience of working in a healthcare setting
  • Knowledge of clinical systems
  • Knowledge and experience of safeguarding

  Skills and Aptitude

  Essential

  • Excellent communication skills and interpersonal skills
  • Demonstrable IT skills including ability to use word processing skills, emails and the internet
  • Telephone and switchboard operational skills
  • Proven problem solving and organisational skills
  • Ability to maintain a positive work environment
  • Demonstrable attention to detail
  • The ability to build relations with key internal and external colleagues
  • Excellent time management skills
  • Ability to listen and empathise with people
  • Sensible and able to use own initiative
  • Demonstrates honesty and integrity and promotes organisational values
  • An ability to maintain confidentiality and trust
  • Ability to work under pressure
  • Proven team worker with ability to motivate others
  • Able to demonstrate flexibility, enthusiasm and commitment
  • Ability to demonstrate emotional resilience
  • Ability to identify risk and assess/manage risk

  Person Specification

  Other

  Essential

  • Access to own transport and ability to travel across the locality

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills
  • Excellent keyboard and word processing skills

  Experience

  Essential

  • Experience of working with the general public
  • Experience of working in a team
  • Experience of working closely with colleagues, managers and clinicians
  • Knowledge and experience of conflict management

  Desirable

  • Experience of working in a healthcare setting
  • Knowledge of clinical systems
  • Knowledge and experience of safeguarding

  Skills and Aptitude

  Essential

  • Excellent communication skills and interpersonal skills
  • Demonstrable IT skills including ability to use word processing skills, emails and the internet
  • Telephone and switchboard operational skills
  • Proven problem solving and organisational skills
  • Ability to maintain a positive work environment
  • Demonstrable attention to detail
  • The ability to build relations with key internal and external colleagues
  • Excellent time management skills
  • Ability to listen and empathise with people
  • Sensible and able to use own initiative
  • Demonstrates honesty and integrity and promotes organisational values
  • An ability to maintain confidentiality and trust
  • Ability to work under pressure
  • Proven team worker with ability to motivate others
  • Able to demonstrate flexibility, enthusiasm and commitment
  • Ability to demonstrate emotional resilience
  • Ability to identify risk and assess/manage risk

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Middlewood Partnership

  Address

  Bollington Medical Centre

  Wellington Road

  Bollington

  Macclesfield

  Cheshire

  SK10 5JH

  
  

  Employer's website

  https://middlewoodpartnership.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Middlewood Partnership

  Address

  Bollington Medical Centre

  Wellington Road

  Bollington

  Macclesfield

  Cheshire

  SK10 5JH

  
  

  Employer's website

  https://middlewoodpartnership.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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