• Job Description

  Req#: A3007-25-0108?language=en&page=113&sort=publicationDateDesc

  Job summary

  As part of the Reception Team you will be the first point of contact for patients contacting the surgery, either by telephone, face to face or digitally. The team are extremely busy, dealing with over 500 patient contacts per day and therefore an ability to be able to work at pace, whilst maintaining professionalism, is essential.

  We have a great opportunity for the right candidate to join our Patient Services Team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

  Main duties of the job

  You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

  • Working as part of the Patient Services Team to ensure patients and other service users queries are dealt with in a timely manner
  • Answer calls from patients requesting a doctor consultation and take appropriate information recording it on the relevant system
  • Process and action online consultation requests, forwarding them to the appropriate clinician
  • Process repeat prescription requests in accordance with practice procedures
  • Process patient registrations, deductions and other administrative tasks
  • Provide administrative support to the clinical administration team as required. Including scanning, incoming/outgoing post, coding and summarising.

  About us

  Lakeside Healthcare at Yaxley is part of Lakeside Healthcare, which serves the healthcare needs across three counties Cambridgeshire, Lincolnshire and Northamptonshire.

  We are a well-established semi-rural practice with a growing list size of over 20,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.

  For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff. We were early adopters of the Doctor First system and therefore have no waiting list for appointments.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour The hourly rate is £12.21, negotiable depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3007-25-0108

  Job locations

  Lakeside Healthcare

  Landsdowne Road

  Yaxley

  Peterborough

  PE7 3JL

  
  

  Job description

  Job responsibilities

  Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Job description

  Job responsibilities

  Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Person Specification

  Experience

  Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team.
  • Call centre experience or equivalent

  Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

  Qualifications

  Essential

  • Good standard of education

  Desirable

  • Customer Service qualification

  Person Specification

  Experience

  Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team.
  • Call centre experience or equivalent

  Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

  Qualifications

  Essential

  • Good standard of education

  Desirable

  • Customer Service qualification

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lakeside Healthcare Group

  Address

  Lakeside Healthcare

  Landsdowne Road

  Yaxley

  Peterborough

  PE7 3JL

  
  

  Employer's website

  https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Lakeside Healthcare Group

  Address

  Lakeside Healthcare

  Landsdowne Road

  Yaxley

  Peterborough

  PE7 3JL

  
  

  Employer's website

  https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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