• Job Description

  Req#: A0901-25-0002?language=en&page=1165&sort=publicationDateDesc

  Job summary

  Are you a confident and customer-focused administrator, who is passionate about great customer service? Then you could be just who we are looking for. Join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.

  As a Patient Services Advisor at Churchmere Medical Group, you are able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.

  You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  We want you to love coming to work, feeling healthy, happy and valued, you will work over our two sites in Ellesmere and Whitchurch and you will enjoy a range of roles and responsibilities during your working week.

  Main duties of the job

  The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list.

  The following are core responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Maintain and monitor the practice appointment system.
  • Process personal, telephone and e-requests for appointments.
  • Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service.
  • Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Clinically code data on EMIS.
  • Data entry for new and temporary registrations and relevant patient information as required.
  • Input data into patients healthcare records as necessary.
  • Direct requests for information, such as insurance/solicitors letters and DVLA forms to the administrative team.
  • Manage all queries as necessary in an efficient manner.
  • Maintain a clean, tidy, effective working area at all times.
  • Support all clinical staff with general tasks as requested.
  • Complete opening and closing procedures.

  About us

  Churchmere Medical Group is a rural 21,000 patient practice in Ellesmere and Whitchurch, within easy commute of Chester, Wrexham, Crewe and Shrewsbury areas.

  An exciting opportunity for a Patient Service Advisor (PSA) has arisen to join our vibrant team, on a full time basis. Our full time PSA's work four days a week (8am - 6pm or 8.15am - 6.15pm). There is the opportunity to also do occasional evening and weekend working.

  We are looking for a flexible, reliable, caring, committed and experienced person who acts within their professional boundaries, to provide excellent customer service to all our patients.

  The successful applicant will work across all sites andcollaboratively with our multidisciplinary team to deliver the highest standard of patient care at every interaction they have.

  Details

  Date posted

  02 June 2025

  Pay scheme

  Other

  Salary

  £12.30 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0901-25-0002

  Job locations

  Trimpley Street

  Ellesmere

  Shropshire

  SY12 9BQ

  
  

  Clayton Health Centre

  Pauls Moss

  Whitchurch

  Shropshire

  SY131FQ

  
  

  Job description

  Job responsibilities

  • Duties and Responsibilities:

  The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

  The following are core responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Maintain and monitor the practice appointment system.
  • Process personal, telephone and e-requests for appointments.
  • Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service.
  • Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Clinically code data on EMIS.
  • Data entry of new and temporary registrations and relevant patient information as required.
  • Input data into patients healthcare records as necessary.
  • Direct requests for information such as SAR, insurance/solicitors letters and DVLA forms to the administrative team.
  • Manage all queries as necessary in an efficient manner.
  • Maintain a clean, tidy, effective working area at all times.
  • Support all clinical staff with general tasks as requested.
  • Complete opening and closing procedures.

  In addition to the core responsibilities, the Patient Services Advisor may be requested to:

  • As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
  • Support with induction and ongoing training of new staff.
  • Support administrative staff, providing cover during staff absences.
  • Action incoming emails and correspondence as necessary.
  • Book/arrange minor op appointments and sending relevant information to patients.
  • Collate and send back information on patients that were registered temporarily at the practice.
  • Scan patient related documentation and attach scanned documents to patients healthcare records.
  • Monitor and order practice stationery supplies including registration and prescription forms .
  • Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
  • Partake in audits as directed by the audit lead

  Job Type: Permanent (Part and Full time Hours)

  Job description

  Job responsibilities

  • Duties and Responsibilities:

  The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

  The following are core responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Maintain and monitor the practice appointment system.
  • Process personal, telephone and e-requests for appointments.
  • Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service.
  • Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Clinically code data on EMIS.
  • Data entry of new and temporary registrations and relevant patient information as required.
  • Input data into patients healthcare records as necessary.
  • Direct requests for information such as SAR, insurance/solicitors letters and DVLA forms to the administrative team.
  • Manage all queries as necessary in an efficient manner.
  • Maintain a clean, tidy, effective working area at all times.
  • Support all clinical staff with general tasks as requested.
  • Complete opening and closing procedures.

  In addition to the core responsibilities, the Patient Services Advisor may be requested to:

  • As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
  • Support with induction and ongoing training of new staff.
  • Support administrative staff, providing cover during staff absences.
  • Action incoming emails and correspondence as necessary.
  • Book/arrange minor op appointments and sending relevant information to patients.
  • Collate and send back information on patients that were registered temporarily at the practice.
  • Scan patient related documentation and attach scanned documents to patients healthcare records.
  • Monitor and order practice stationery supplies including registration and prescription forms .
  • Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
  • Partake in audits as directed by the audit lead

  Job Type: Permanent (Part and Full time Hours)

  Person Specification

  Experience

  Essential

  • GCSE in English and Maths

  Desirable

  • Previous experience of working within either primary care or a GP Practice.

  Person Specification

  Experience

  Essential

  • GCSE in English and Maths

  Desirable

  • Previous experience of working within either primary care or a GP Practice.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Churchmere Medical Group

  Address

  Trimpley Street

  Ellesmere

  Shropshire

  SY12 9BQ

  
  

  Employer's website

  https://www.churchmere.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Churchmere Medical Group

  Address

  Trimpley Street

  Ellesmere

  Shropshire

  SY12 9BQ

  
  

  Employer's website

  https://www.churchmere.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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