• Job Description

  Req#: E0215-25-0020?language=en&page=998&sort=publicationDateDesc

  Job summary

  Symphony Healthcare Services has a Patient Services Advisor vacancy at Wincanton Health Centre on a permanent basis.

  This role involves a variety of responsibilities, such as assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. The job also includes tasks like registering patients, processing correspondence, and helping with other administrative needs to ensure the smooth operation of the practice.

  The position available is for 27 hours per week, working Monday to Friday. Working patterns and days to be discussed at interview.

  The starting rate of pay is £12.21 per hour, increasing to £12.50 once a successful 6-month probation period has been completed.

  This vacancy will close at midnight on 31 August 2025.

  Main duties of the job

  This role requires courteous, calm and effective communication skills both over the phone and face-to-face in fast paced health centre.

  You will provide administration and reception duties for the the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

  You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

  You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

  You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

  Knowledge of the NHS / General Practice would be desirable, but not essential.

  Please read the full Job Description (JD) attached carefully before applying.

  About us

  Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

  Symphonyhas developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

  Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.

  Symphonywelcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

  Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).

  We look forward to hearing from you and receiving your application.

  Details

  Date posted

  06 August 2025

  Pay scheme

  Other

  Salary

  £12.45 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  E0215-25-0020

  Job locations

  Wincanton Health Centre

  Dykes Way

  Wincanton

  Somerset

  BA9 9FQ

  
  

  Job description

  Job responsibilities

  Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role.

  Please read this carefully before applying.

  Job description

  Job responsibilities

  Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role.

  Please read this carefully before applying.

  Person Specification

  Knowledge and skills

  Essential

  • Computer literate and good keyboard skills
  • Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
  • Excellent organisational skills
  • Strong attention to detail and the ability to transfer accurate information
  • Work well under pressure
  • Use own initiative within clear boundaries, seeking advice when necessary
  • Demonstrate enthusiasm and a strong sense of teamwork
  • Ability to complete tasks to a high standard with frequent interruptions

  Desirable

  • Knowledge of medical terminology
  • Knowledge of the NHS/General Practice

  Qualifications

  Essential

  • English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)

  Experience

  Essential

  • Experience of working within a team
  • Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures

  Desirable

  • Experience of working in a customer focused environment
  • Experience of working within an administration team
  • Experience of working in the NHS or similar health care setting
  • Awareness of clinical systems such as EMIS

  Person Specification

  Knowledge and skills

  Essential

  • Computer literate and good keyboard skills
  • Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
  • Excellent organisational skills
  • Strong attention to detail and the ability to transfer accurate information
  • Work well under pressure
  • Use own initiative within clear boundaries, seeking advice when necessary
  • Demonstrate enthusiasm and a strong sense of teamwork
  • Ability to complete tasks to a high standard with frequent interruptions

  Desirable

  • Knowledge of medical terminology
  • Knowledge of the NHS/General Practice

  Qualifications

  Essential

  • English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)

  Experience

  Essential

  • Experience of working within a team
  • Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures

  Desirable

  • Experience of working in a customer focused environment
  • Experience of working within an administration team
  • Experience of working in the NHS or similar health care setting
  • Awareness of clinical systems such as EMIS

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Symphony Healthcare Services Limited

  Address

  Wincanton Health Centre

  Dykes Way

  Wincanton

  Somerset

  BA9 9FQ

  
  

  Employer's website

  https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

  Employer details

  Employer name

  Symphony Healthcare Services Limited

  Address

  Wincanton Health Centre

  Dykes Way

  Wincanton

  Somerset

  BA9 9FQ

  
  

  Employer's website

  https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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