• Job Description

  Req#: A3007-25-0080?language=en&page=736&sort=publicationDateDesc

  Job summary

  We are looking to recruit Patient Services Advisors to join our busy Reception/Telephone team in St Neots.

  Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Main duties of the job

  • Answering incoming calls, dealing with patient queries and directing to the most suitable person/department
  • Be able to cover all reception duties as necessary
  • Process appointment requests from patients for on the day and future appointments by telephone and in person
  • Receiving patients and consulting with members of the practice team
  • Relaying information from the GPs to the patients in a timely manner

  About us

  Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.

  We work together as practices to provide resilience, sharing learning and professional back-office support services.

  Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.

  We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.

  The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.

  The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.

  Details

  Date posted

  07 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3007-25-0080

  Job locations

  Doctors Surgery

  14 Huntingdon Street

  St. Neots

  Cambridgeshire

  PE191BQ

  
  

  Job description

  Job responsibilities

  To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  For the full job description please see document attached.

  Thank you.

  Job description

  Job responsibilities

  To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  For the full job description please see document attached.

  Thank you.

  Person Specification

  Experience

  Essential

  • Customer Service Skills
  • Experience of working in a busy and multi-functional team.

  Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer
  • facing environment
  • Experience of handling confidential information and data.

  Qualifications

  Essential

  • Good Standard of Education

  Desirable

  • Customer Service Qualification

  Person Specification

  Experience

  Essential

  • Customer Service Skills
  • Experience of working in a busy and multi-functional team.

  Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer
  • facing environment
  • Experience of handling confidential information and data.

  Qualifications

  Essential

  • Good Standard of Education

  Desirable

  • Customer Service Qualification

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lakeside Healthcare Group

  Address

  Doctors Surgery

  14 Huntingdon Street

  St. Neots

  Cambridgeshire

  PE191BQ

  
  

  Employer's website

  https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Lakeside Healthcare Group

  Address

  Doctors Surgery

  14 Huntingdon Street

  St. Neots

  Cambridgeshire

  PE191BQ

  
  

  Employer's website

  https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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