NHS
Patient Services & Administration Workflow Co-ordinator (QOF Team)
This job is now closed
Job Description
- Req#: A3798-24-0025?language=en&page=75&sort=publicationDateDesc
- To support the QOF Team Lead with daily workflow for the Team
- To monitor and bring to the attention of the QOF Team Lead any changes to clinics/appointments that may be necessary and to liaise with colleagues regarding changes
- To support colleagues with training and keep informed of local and government updates
- To assist with the preparation and review of work-related protocols
- Maintain a good working knowledge of current QOF and recall processes and requirements
- Administer the patient invitation process for long-term condition reviews and other appointments as required
- Monitoring patient recall and recall systems
- Review and book weekly home visit clinics for the housebound patients
- Pro-actively initiate data quality improvement projects
- Set up and run clinical searches
- Ensure accurate report output
- Export data into Excel and interrogate
- Action tasks from clinical teams in respect of investigations results
- Regular liaison and discussion with clinical team as part of review process
- Accurately and efficiently process/record data on IT systems in line with practice protocols and policies
- Communicate with patients in a clear, effective and professional manner via text, email or by telephone
- Respond to incoming emails and maintain good housekeeping
- Ensure confidentiality and security of data at all times
- To support the QOF Team Lead with daily workflow for the Team
- To monitor and bring to the attention of the QOF Team Lead any changes to clinics/appointments that may be necessary and to liaise with colleagues regarding changes
- To support colleagues with training and keep informed of local and government updates
- To assist with the preparation and review of work-related protocols
- Maintain a good working knowledge of current QOF and recall processes and requirements
- Administer the patient invitation process for long-term condition reviews and other appointments as required
- Monitoring patient recall and recall systems
- Review and book weekly home visit clinics for the housebound patients
- Pro-actively initiate data quality improvement projects
- Set up and run clinical searches
- Ensure accurate report output
- Export data into Excel and interrogate
- Action tasks from clinical teams in respect of investigations results
- Regular liaison and discussion with clinical team as part of review process
- Accurately and efficiently process/record data on IT systems in line with practice protocols and policies
- Communicate with patients in a clear, effective and professional manner via text, email or by telephone
- Respond to incoming emails and maintain good housekeeping
- Ensure confidentiality and security of data at all times
- GCSE in English and Maths or equivalent
- NVQ Level 2 in Business Administration or similar
- Previous experience within an administrative role
- Experience of working within GP Practice
- Experience of organising / prioritising workloads for self and others
- Excellent communication skills (written and oral)
- Good IT skills with a working knowledge of Microsoft 365 (including Excel)
- Excellent organisational and time management skills, able to manage and prioritise workload
- High level of attention to detail and accuracy
- Ability to work as an effective part of team, with a focus on communication
- Able to proactively identify problems and offer / develop solutions
- Working knowledge of EMIS / medical systems
- Knowledge of medical terminology
- GCSE in English and Maths or equivalent
- NVQ Level 2 in Business Administration or similar
- Previous experience within an administrative role
- Experience of working within GP Practice
- Experience of organising / prioritising workloads for self and others
- Excellent communication skills (written and oral)
- Good IT skills with a working knowledge of Microsoft 365 (including Excel)
- Excellent organisational and time management skills, able to manage and prioritise workload
- High level of attention to detail and accuracy
- Ability to work as an effective part of team, with a focus on communication
- Able to proactively identify problems and offer / develop solutions
- Working knowledge of EMIS / medical systems
- Knowledge of medical terminology
Job summary
Vine Medical Group is recruiting for a QOF Workflow Co-ordinator to join our QOF Team.
Our QOF Team works behind the scenes playing a key role to ensure good quality care is provided to our patients, ensuring their ongoing health needs are met through the timely offering of healthcare reviews, immunisations and other services. They contact our patients through text and email messaging, letter and also by phone, and work in line with Practice processes and protocols to provide a high-quality service. The QOF Workflow Co-ordinator will work alongside our Medical Administrators whilst supporting the QOF Team Lead with daily workflow co-ordination and monitoring of progress.
Our QOF team members possess sound administrative skills, are patient focused and have a very high level of attention to detail. They work confidently and effectively ensuring patient care is prioritised.
This is a full-time role but we can consider applicants seeking between 34-37.5 hours. Our core office hours are between 8:00am to 5:00pm, Monday and Friday, with a working pattern to be agreed between these days/times.
Please note that we reserve the right to close applications for this vacancy early if there is a high volume of applications.
We encourage and welcome applications from veterans and service leavers.
Main duties of the job
The main responsibilities of the post-holder will be to monitor and administer the practice recall systems, actively inviting patients for their long-term condition reviews and other appointments as required. They will also support the Team Lead in daily workflow co-ordination and planning, monitoring and ensure work protocols are accurate.
As a member of the team, you will work both independently and collaboratively to support the smooth running of daily work tasks, prioritising and working flexibly with colleagues to meet deadlines and provide a high level of patient service through the processing of clinical information.
About us
Vine Medical Group is one of the largest practices in the locality. We care for around 26,500 patients across the whole of the Waterlooville area and its surrounding villages. This larger size means more diverse learning and development opportunities are possible to aid with longer term career development goals. We are a family-friendly practice and try to accommodate working patterns to suit as far as we can.
We operate across four locations; the Forest End, Health Centre, Westbrook and Stakes Lodge sites. We employ a multi-skilled team including GPs, Practice Nurses, Advanced Nurse Practitioners, Healthcare Assistants, Paramedics, Pharmacists and skilled administrative teams who support the smooth running of the Practice.
We are rated Good by the CQC.
Date posted
11 October 2024
Pay scheme
Other
Salary
£11.79 to £11.89 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3798-24-0025
Job locations
Stakes Lodge Surgery
3A Lavender Road
Waterlooville
Hampshire
PO7 8NS
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge & Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge & Skills
Essential
Desirable
Employer details
Employer name
Vine Medical Group
Address
Stakes Lodge Surgery
3A Lavender Road
Waterlooville
Hampshire
PO7 8NS
Employer's website
Employer details
Employer name
Vine Medical Group
Address
Stakes Lodge Surgery
3A Lavender Road
Waterlooville
Hampshire
PO7 8NS
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.