NHS
Patient Services Assistant
This job is now closed
Job Description
- Req#: I9869-2579?language=en&page=712&sort=publicationDateDesc
- Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language.
- NVQ Level 2 Customer Service.
- Working in a customer service environment.
- Trained in the use of Microsoft Office entry level basics plus Word and Excel.
- Knowledge of the Primary Care environment.
- Awareness of Data Protection Act
- Working in a GP Practice.
- GP Clinical systems.
- Working in a confidential environment.
- Medical terminology.
- Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language.
- NVQ Level 2 Customer Service.
- Working in a customer service environment.
- Trained in the use of Microsoft Office entry level basics plus Word and Excel.
- Knowledge of the Primary Care environment.
- Awareness of Data Protection Act
- Working in a GP Practice.
- GP Clinical systems.
- Working in a confidential environment.
- Medical terminology.
Job summary
GP Practice in Ashington and Newbiggin
Patient Services Assistant
Part-time post (30 hrs per week)
30 hrs per week over 5 days. Includes a variety of shifts between the hours of 8.00am and 6.00pm. Will include evenings to 8.00pm on a Monday and some early morning 7.00am starts on a rota basis.
Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team working and interpersonal skills.
Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided.
Closing Date: 3 February 2025
Interview Date: 11 February 2025
Main duties of the job
Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin.
About us
The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.
We are a friendly, welcoming and inclusive team who enjoy working together.
The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.
For more information . . .
visit us at www.seatonparkmedicalgroup.co.uk or email carolyn.heads@nhs.net or call 01670 611241.
Seaton Park Medical Group is an Equal Opportunities Employer
Date posted
15 January 2025
Pay scheme
Other
Salary
£22,370 to £22,890 a year
Contract
Permanent
Working pattern
Part-time
Reference number
I9869-2579
Job locations
Seaton Park Medical Group
Norham Road
Ashington
Northumberland
NE63 0NG
Job descriptionJob description
Job responsibilities
Navigating patient requests to appropriate services, using pre-defined procedures
Providing a professional service to patients and maintaining a friendly and understanding
approach, even at times of provocation and pressure.
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and
procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be
applied.
Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced
Services Practice goals
Working as part of the larger Patient Services team, focussed on Reception responsibilities, but
with a wider remit when working within smaller centres.
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of
patients, the general public and busy Health Care Professionals.
Taking responsibility for daily events and being aware of daily priorities.
Using ones own initiative to suggest solutions to organisational problems.
Motivating oneself in quiet times to address housekeeping issues.Making time to learn and do new things.
Making time to learn and do new things.
Please see the attached Job Description in Supporting Documents for more information.
Job responsibilities
Navigating patient requests to appropriate services, using pre-defined procedures
Providing a professional service to patients and maintaining a friendly and understanding
approach, even at times of provocation and pressure.
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and
procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be
applied.
Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced
Services Practice goals
Working as part of the larger Patient Services team, focussed on Reception responsibilities, but
with a wider remit when working within smaller centres.
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of
patients, the general public and busy Health Care Professionals.
Taking responsibility for daily events and being aware of daily priorities.
Using ones own initiative to suggest solutions to organisational problems.
Motivating oneself in quiet times to address housekeeping issues.Making time to learn and do new things.
Making time to learn and do new things.
Please see the attached Job Description in Supporting Documents for more information.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Seaton Park Medical Group
Norham Road
Ashington
Northumberland
NE63 0NG
Employer's website
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Seaton Park Medical Group
Norham Road
Ashington
Northumberland
NE63 0NG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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